Coach Client Advisor

À propos de Coach

Fondée à New York en 1941, Coach est une maison de luxe américaine moderne, reconnue pour son savoir-faire maroquinier, son style naturel et son esprit optimiste. En tant qu’employeur, la marque offre un environnement dynamique où héritage et innovation se rencontrent au sein des métiers du design, du retail, du merchandising, du digital et des fonctions corporate. Coach valorise la créativité, l’inclusion et le développement personnel, encourageant ses équipes à apporter des perspectives authentiques à une entreprise mondiale animée par une attitude résolument new-yorkaise. Guidée par son engagement envers la qualité, l’expression de soi et un progrès responsable, Coach offre aux talents l’opportunité de façonner des expériences client significatives tout en contribuant à l’évolution continue d’une marque lifestyle iconique.

Rôle et responsabilités

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team key performance indicators
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the sales floor, manage multiple customers, and adapt selling techniques to meet business needs
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
• Keep sales floor and stockroom clean, organized, and adequately stocked; follow all retail policies, POS, and asset protection procedures
• Process transactions efficiently including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Foster a collaborative and trust-based team environment; encourage team performance and mutual support
• Participate in brand initiatives, training programs, and inclusion activities
• Maintain calm and professional demeanor; welcome feedback and adapt behaviors accordingly

Qualifications requises

• Minimum 1+ years of sales experience, with luxury retail experience preferred
• Knowledge of current fashion trends and competitive landscape
• Experience with POS operation and basic computer proficiency (iPad, laptop, Mobile POS)
• Strong English language proficiency
• Ability to work flexible schedule including nights, weekends, peak season, and public holidays
• Physical ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and navigate sales floor and stockroom
• Luxury retail background preferred
• Social media savvy and familiarity with short-form video platforms
• Experience with live-stream shopping or video demonstrations
• Clienteling and data acquisition skills

Compétences

Expérience requise

Minimum 1+ years of sales experience in retail, preferably within the luxury fashion sector. Demonstrated ability to build client relationships, execute personal sales plans, and exceed individual and team KPIs. Experience with omni-channel selling and digital sales tools is advantageous.

Formation

No formal educational qualification specified; however, a combination of relevant retail experience and high school diploma or equivalent is expected.

Environnement de travail

Rémunération

The base compensation for this position ranges from CAD 15.50 to CAD 20 per hour.

Avantages

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.

Culture d'entreprise

Coach favorise un environnement de travail créatif et inclusif, où les équipes sont encouragées à apporter authenticité, savoir-faire et optimisme moderne dans tout ce qu’elles entreprennent. En tant que maison de mode internationale forte d’un héritage new-yorkais affirmé, la marque offre un cadre collaboratif qui valorise l’innovation, la diversité et le développement personnel.

À propos de Cerulean

Cerulean est le portail de recrutement de référence pour l'industrie mondiale du luxe. Nous mettons en relation des profils d'exception avec des opportunités uniques au sein des plus grandes maisons de mode, de haute horlogerie, de joaillerie, de cosmétiques de prestige, d'hôtellerie et de vente de détail. Cerulean rassemble et structure l'emploi du luxe pour vous guider vers la carrière à laquelle vous aspirez.