Coach Sales Advisor

À propos de Coach

Fondée à New York en 1941, Coach est une maison de luxe américaine moderne, reconnue pour son savoir-faire maroquinier, son style naturel et son esprit optimiste. En tant qu’employeur, la marque offre un environnement dynamique où héritage et innovation se rencontrent au sein des métiers du design, du retail, du merchandising, du digital et des fonctions corporate. Coach valorise la créativité, l’inclusion et le développement personnel, encourageant ses équipes à apporter des perspectives authentiques à une entreprise mondiale animée par une attitude résolument new-yorkaise. Guidée par son engagement envers la qualité, l’expression de soi et un progrès responsable, Coach offre aux talents l’opportunité de façonner des expériences client significatives tout en contribuant à l’évolution continue d’une marque lifestyle iconique.

Rôle et responsabilités

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored recommendations based on customer needs
• Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to evolving business needs
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
• Keep sales floor and stockroom clean, organized, and appropriately stocked; follow retail policies, POS procedures, and asset protection protocols
• Process transactions efficiently—purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Assist teammates in functional areas as required to ensure seamless store operations
• Foster a collaborative, trust-based environment and encourage strong team performance
• Participate in brand initiatives, training programs, and diversity and inclusion activities
• Welcome constructive feedback, adapt behaviors accordingly, and maintain a calm, professional demeanor under pressure

Qualifications requises

• One or more years of sales experience, with luxury retail background preferred
• Proficiency with POS systems and basic computer literacy (iPad, laptop, Mobile POS)
• Familiarity with walkie-talkie communication and ability to read price/release sheets
• Strong English language proficiency
• Ability to work flexibly within a fast-paced retail environment, including nights, weekends, peak seasons, and public holidays
• Capacity to lift at least 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and maneuver sales floor and stockroom areas
• Preferred: luxury retail background, social media savvy, experience with live-stream shopping or video demonstrations, clienteling skills, and data acquisition expertise

Compétences

Expérience requise

One or more years of sales experience; luxury retail background is preferred. Knowledge of fashion trends and competitive landscape is valuable. Experience with live-stream shopping, video demonstrations, or social media engagement is advantageous.

Formation

No specific educational requirements stated; a combination of relevant sales experience and education will be considered.

Environnement de travail

Rémunération

The base compensation for this position ranges from CAD 15.50 to CAD 20 per hour.

Avantages

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance

Culture d'entreprise

Coach favorise un environnement de travail créatif et inclusif, où les équipes sont encouragées à apporter authenticité, savoir-faire et optimisme moderne dans tout ce qu’elles entreprennent. En tant que maison de mode internationale forte d’un héritage new-yorkais affirmé, la marque offre un cadre collaboratif qui valorise l’innovation, la diversité et le développement personnel.

À propos de Cerulean

Cerulean est le portail de recrutement de référence pour l'industrie mondiale du luxe. Nous mettons en relation des profils d'exception avec des opportunités uniques au sein des plus grandes maisons de mode, de haute horlogerie, de joaillerie, de cosmétiques de prestige, d'hôtellerie et de vente de détail. Cerulean rassemble et structure l'emploi du luxe pour vous guider vers la carrière à laquelle vous aspirez.