Coach Sales Associate

À propos de Coach

Fondée à New York en 1941, Coach est une maison de luxe américaine moderne, reconnue pour son savoir-faire maroquinier, son style naturel et son esprit optimiste. En tant qu’employeur, la marque offre un environnement dynamique où héritage et innovation se rencontrent au sein des métiers du design, du retail, du merchandising, du digital et des fonctions corporate. Coach valorise la créativité, l’inclusion et le développement personnel, encourageant ses équipes à apporter des perspectives authentiques à une entreprise mondiale animée par une attitude résolument new-yorkaise. Guidée par son engagement envers la qualité, l’expression de soi et un progrès responsable, Coach offre aux talents l’opportunité de façonner des expériences client significatives tout en contribuant à l’évolution continue d’une marque lifestyle iconique.

Rôle et responsabilités

• Represent Coach as a brand ambassador, upholding the Coach Guide to Style and Service standards
• Build and maintain lasting client relationships through personalized styling, product expertise, and fashion advisory services
• Drive sales through strategic cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS systems, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; achieve or exceed individual and team key performance indicators
• Source new customers, maintain relationships, and execute follow-up strategies to close sales
• Maintain high energy and composure on the sales floor while managing multiple customers simultaneously
• Execute daily operational tasks including cash wrap transactions, inventory processing, merchandise replenishment, and visual merchandising
• Maintain cleanliness and organization of the sales floor and stockroom; follow retail policies and asset protection procedures
• Process transactions efficiently, including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Collaborate with teammates across functional areas to ensure store success
• Foster a trust-based, collaborative environment and support team performance
• Participate in brand initiatives, training programs, and diversity and inclusion activities
• Respond positively to feedback and maintain professional composure in diverse situations

Qualifications requises

• Minimum 1+ years of sales experience, with luxury retail background strongly preferred
• Knowledge of current fashion trends and competitive landscape
• Proficiency with POS systems and basic computer skills (iPad, laptop, Mobile POS)
• Strong English language proficiency
• Ability to work a flexible schedule including nights, weekends, peak seasons, and public holidays
• Physical capacity to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver the sales floor and stockroom
• Luxury retail experience
• Social media literacy and experience with live-stream shopping or video demonstrations
• Clienteling and data acquisition expertise

Compétences

Expérience requise

Minimum 1+ years of sales experience, preferably in a luxury retail setting. Demonstrated familiarity with fashion trends, competitor offerings, and omni-channel retail practices is valued. Experience with POS systems, mobile payment solutions, and clienteling platforms is expected. Prior exposure to social selling, live-stream commerce, or video-based customer engagement is advantageous.

Formation

High school diploma or equivalent; additional retail, fashion, or business coursework is beneficial but not required.

Environnement de travail

Rémunération

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Avantages

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture d'entreprise

Coach favorise un environnement de travail créatif et inclusif, où les équipes sont encouragées à apporter authenticité, savoir-faire et optimisme moderne dans tout ce qu’elles entreprennent. En tant que maison de mode internationale forte d’un héritage new-yorkais affirmé, la marque offre un cadre collaboratif qui valorise l’innovation, la diversité et le développement personnel.

À propos de Cerulean

Cerulean est le portail de recrutement de référence pour l'industrie mondiale du luxe. Nous mettons en relation des profils d'exception avec des opportunités uniques au sein des plus grandes maisons de mode, de haute horlogerie, de joaillerie, de cosmétiques de prestige, d'hôtellerie et de vente de détail. Cerulean rassemble et structure l'emploi du luxe pour vous guider vers la carrière à laquelle vous aspirez.