- Employment
- Full-time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 30, 2026
About Birks
Founded in Montreal in 1879 by Henry Birks, Birks is a distinguished Canadian jewellery house whose heritage combines fine craftsmanship, refined design and attentive client service. Renowned for its diamond jewellery and enduring connection to life’s milestones, the brand occupies a distinctive place in Canada’s luxury landscape. As an employer, Birks brings together expertise in jewellery, luxury retail and client relationships, alongside the corporate disciplines that support its business. Its professional environment places a premium on product knowledge, attention to detail and the ability to create meaningful client experiences, offering a compelling setting for careers rooted in luxury and personal service.
Birks’ Retail Operations Coordinator provides day-to-day administrative support to the European boutique network from the Yorkdale Head Office, coordinating special orders, store transfers, price tickets, service administration, invoices, and communications with boutiques and vendors. The role also handles service-envelope shipments and estimate routing.
Role & Responsibilities
- Provide day-to-day administrative support to the European boutique network from the Yorkdale Head Office.
- Print price tickets for price changes and other needs.
- Receive special orders and process them for stores.
- Track store transfers and follow up between EJB stores or between EJB stores and Birks Head Office.
- Receive and ship service envelopes to stores and vendors.
- Forward estimates sent to the Yorkdale Head Office to the appropriate stores.
- Enter invoices for services shipped back to the Yorkdale Head Office.
- Coordinate special order processing, store transfer tracking and follow-up, price ticket printing and reprints, service administration, and invoice processing.
- Ensure timely communication between boutiques, vendors, and Birks Head Office.
Qualifications
- Previous experience in retail administration, operations, shipping and receiving, or a similar coordination role.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities accurately and efficiently.
- Clear and professional communication skills, with a collaborative and service-oriented approach.
- Proficiency with Microsoft Office and the ability to learn internal systems quickly.
- Ability to work independently, follow up proactively, and meet deadlines in a fast-paced environment.
Skills
Experience
Previous experience in retail administration, operations, shipping and receiving, or a similar coordination role.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Benefits
Employee purchase privileges; collaborative and high-performing team culture; leadership support for professional growth and success; competitive earnings, including commission opportunities.
Culture
Birks’ workplace culture is rooted in its Canadian heritage and fine-jewellery expertise, placing craftsmanship, attention to detail and personalised client service at the heart of its professional identity. Its environment blends respect for tradition with a contemporary approach to luxury, emphasising product knowledge, thoughtful presentation and lasting client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Birks, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Administration Coordinator», «Store Operations Coordinator», «Shipping and Receiving Coordinator», «Retail Logistics Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.