Celine Store Team Manager
- Compensation
- $90,000–100,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 17, 2026
About Celine
Founded in Paris in 1945 by Céline Vipiana, Celine is a storied French luxury house renowned for its modernist elegance, exacting craftsmanship, and quietly powerful vision of contemporary style. As part of LVMH, the Maison offers employees the opportunity to contribute to a global brand while remaining rooted in Parisian heritage, artisanal excellence, and creative discipline. Celine seeks individuals who combine cultural sensitivity, precision, and entrepreneurial spirit across design, merchandising, retail, operations, and corporate functions. The house fosters an environment where talent is expected to uphold exceptional standards, shape refined client experiences, and participate in the continuing evolution of a distinctive luxury identity.
Céline seeks a Store Team Manager in Toronto to lead retail operations, manage Client Advisors, and drive sales excellence in luxury retail.
Role & Responsibilities
- Manage and coach a team of Client Advisors through goal-setting, individual and team meetings, and regular performance reviews using the RISE internal platform
- Develop and maintain a growth-oriented environment through daily coaching, weekly pulse checks, and monthly performance reviews
- Ensure direct reports maintain a commercial mindset with consistent KPI achievement aligned with luxury retail standards
- Lead succession planning and staff development to elevate associate capabilities
- Recruit, onboard, and train team members to deliver exceptional client service and drive sales
- Identify training needs and implement ongoing development programmes with written follow-up reports
- Supervise team adherence to company policies and procedures, including disciplinary protocols
- Meet and exceed sales goals set by the Regional Director of Stores
- Lead the sales team in providing high-quality client service through floor supervision and incentive programmes
- Maintain the highest degree of client service daily and support the development of repeat business and prospecting strategies
- Collaborate with the Store Manager and corporate partners to ensure team members embody excellence in client service, as measured by Voice of Client (VOC) and Mystery Shop Scores
- Effectively utilise POS systems and inventory management functions; ensure staff proficiency
- Partner with logistics and product teams to ensure appropriate merchandise assortment
- Provide monthly qualitative and quantitative business reports to corporate headquarters
- Maintain inventory accuracy and shrink targets
- Coordinate with the Visual Manager on all visual merchandising standards and execution
- Support visual merchandising planning, scheduling, and implementation to enhance the client shopping experience
Qualifications
- Minimum 5 years of experience in retail operations, store management, or office administration, preferably in a luxury setting
- Business School or University degree, or equivalent professional experience
- Computer literacy and proficiency with multiple software packages and POS systems
- Demonstrated success with client books and portfolio management (strongly preferred)
- Strong oral and written communication skills
- Proven ability to mediate and resolve issues professionally
- Passion for luxury products with appreciation for design aesthetics
- Action-oriented, results-driven mindset
Skills
Experience
Minimum 5 years of progressive experience in retail settings with emphasis on operations, store management, or office administration, preferably within the luxury goods sector. The candidate should demonstrate proven success in team leadership, sales achievement, and operational excellence.
Education
Business School, University degree, or equivalent professional experience demonstrating retail management competency.
Workplace
This position is based in Toronto, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 90,000 to CAD 100,000 per annum.
Culture
Celine cultivates a refined, exacting workplace where creativity, discipline, and a deep respect for Parisian elegance shape every decision. As an employer, it values craftsmanship, cultural awareness, and strong individual ownership, offering teams an environment that is both demanding and inspiring within the world of luxury fashion.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Celine, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Shop Operations Manager», «Client Services Manager», «Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.