Chanel Artisan Workshop Administration Coordinator

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Coordinate customer and stock repair requests for boutiques across Canada.
• Work effectively within the team, share ideas, contribute to a positive working atmosphere, and support optimal time management.
• Update GRACE systems, Teams files, and other required documentation.
• Conduct initial assessments of new repair requests and liaise with artisans to determine appropriate solutions.
• Build and maintain strong relationships with boutiques by responding promptly to internal requests and keeping relevant parties informed.
• Report quality issues to the Global team.
• Manage spare-parts inventory, orders, and replenishment.
• Ensure accurate receipt and quality control of spare-parts deliveries, verifying that goods received match the accompanying documentation.
• Manage all repair logistics, including receipt, packing, and shipping.
• Create and maintain KPIs related to turnaround times and performance data.
• Conduct monthly and quarterly repair audits.
• Participate actively and positively in all team meetings, including preparation and presentations.
• Develop and maintain a high level of product knowledge.
• Collaborate with multiple internal departments and colleagues to resolve issues.
• Maintain service levels for repair requests in line with company objectives, collaborating closely with artisans and the After-Sales Manager.
• Plan workloads and communicate effectively among the workshop, boutiques, Global team, and After-Sales Manager.
• Deliver fast, effective individual and team work in line with the company’s high standards and customer expectations.

Qualifications

• At least 3 years of experience in administrative tasks.
• Intermediate knowledge of Microsoft Office, particularly Word, Excel, and PowerPoint.
• Strong attention to detail.
• Initiative, strong organizational skills, and problem-solving ability.
• Excellent communication skills.
• Fluency in French and English, spoken and written, to work with teams outside Quebec and internationally.
• Helpful and courteous toward colleagues, reliable, and flexible according to business needs.

Skills

Experience

At least 3 years of experience in administrative tasks.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.