Chanel Client Data Steward

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Maintain customer data quality and consistency through profiling, cleansing, and standardization activities.
• Ensure accurate data consolidation through manual reviews and match-and-merge operations, following established rules.
• Promote best practices in customer data management, including collection, storage, and sharing, by training and educating internal users and identifying opportunities to improve data utilization.
• Help resolve customer data issues by identifying root causes and implementing appropriate solutions.
• Design and own a centralized process, with support from legal and CRM teams, to ensure Data Subject Requests across the three divisions are handled efficiently and on time.
• Support the Project team with testing and data operations across various touchpoints, as required.
• Support the definition of client data management rules for CRM platforms in the Canadian market to meet business needs.
• Assist the legal team with Data Privacy Impact Assessments by documenting project technical requirements on an ad hoc basis.
• Support CRM and Fashion teams with client data insights, analytics, and reporting.
• Support Fashion CRM with additional clienteling-related projects and tasks as needed.

Qualifications

• At least 2–4 years of experience in customer data management.
• Knowledge of data governance principles and data quality standards.
• Excellent communication skills and the ability to collaborate effectively with stakeholders at different levels and across areas of expertise.
• Strong organizational skills, attention to detail, and ability to prioritize.
• Familiarity with data protection regulations, such as CASL, is a plus.
• Comfort working amid complexity and uncertainty, with an interest in taking on unfamiliar tasks.

Skills

Experience

At least 2–4 years in customer data management.

Compensation

The base compensation for this position is CAD 75,000 per annum.

Benefits

Bonus; opportunity to work on a global project; exposure to new tools and technologies, business areas, stakeholders, and the local and regional project community; in-depth knowledge of the client data journey, customer data management rules, privacy laws, and industry best practices.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.