- Location
- North York Ontario Canada
- Employment
- Full-time
- Seniority
- Entry-Level
- Compensation
- $55,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 13, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
CHANEL seeks a full-time, permanent Phones and Cashier Support Associate for its Yorkdale Boutique in North York, supporting phone inquiries, client relationships, cashiering, packaging and boutique and Head Office administration. The role requires at least 1–3 years of customer service experience; retail operations or telephone customer service is an asset. Compensation is a CAD 55,000 annual base salary plus bonus.
Role & Responsibilities
- Answer phone inquiries professionally, promptly and courteously.
- Accurately document messages and deliver them to Fashion Advisors promptly.
- Build client relationships by phone, respond promptly and appropriately to internal and external inquiries, and keep clients informed as appropriate.
- Process cashier transactions accurately as needed.
- Prepare and stock cash-and-wrap stations as needed.
- Prepare packaging and assist with gift wrapping parcels as needed.
- Provide colleagues with a high level of customer service, responding promptly to requests from clients, Boutique Management and Head Office.
- Communicate effectively with colleagues and management in the Boutique and other Boutiques, and with CHANEL Head Office as required.
- Be helpful and courteous with colleagues, remaining reliable, supportive and flexible in response to business demands.
- Maintain strict confidentiality regarding the Company’s commercial activities and internal affairs.
Qualifications
- At least 1–3 years of successful customer service experience; retail operations and/or telephone customer service experience is an asset.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks simultaneously.
- Strong organization and follow-up skills.
- Ability to work in a fast-paced environment.
- Willingness to work retail business hours, including weekends, and flexibility to meet business demands, including occasional out-of-hours work as required.
- Comfort working with different departments and teams.
- Fluent English; French is a plus.
Skills
Experience
At least 1–3 years of customer service experience; retail operations and/or telephone customer service experience is an asset.
Workplace
The role is situated in North York, Ontario, Canada — conveniently close to Toronto.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position is CAD 55,000 per annum.
Benefits
Bonus program; private medical and dental insurance; long-term disability coverage; life insurance; accidental death and dismemberment insurance; option to add family members to insurance; company pension plan; vacation days; sick leave; CSR volunteering days; birthday day off; global parental leave policy; Employee Assistance Program with counselling, legal support, wellness services and financial guidance; mentorship, learning opportunities and career advancement. Benefits are subject to eligibility and change.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Telephone and Cashiering Associate», «Client Services and Cashier Associate», «Retail Telephone Support Associate», «Boutique Operations Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.