Chanel Sales and Stock Support

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Establish and maintain strong client relationships in-person and by phone, responding promptly to internal and external queries while keeping clients informed
• Provide exceptional customer service to colleagues, boutique management, and head office, responding promptly to all requests
• Assist on the shop floor as needed, applying Chanel's customer service standards including welcoming clients, presenting new collections, and escorting clients to the door
• Communicate effectively with colleagues and management across boutiques and with Chanel head office as required
• Prepare packaging and assist with gift wrapping parcels as needed
• Accurately document messages and deliver them to Fashion Advisors in a timely manner
• Work effectively within the team, ensuring memos and information notices are current and posted in staff areas
• Maintain absolute confidentiality of the company's commercial activities and internal affairs
• Assist in inventory management including shipments, transfers, cycle counts, and consolidation
• Execute after-sales tasks and ensure inventory integrity and organization
• Keep back-office areas clean and tidy at all times
• Prepare and stock cash and wrap stations

Qualifications

• Successful experience of 1-3 years in retail operations and/or stock experience
• Knowledge of shipping and receiving procedures
• Excellent verbal and written communication skills
• Detail-oriented with excellent organizational skills
• Customer service oriented mindset
• Fluent in English; second language is a plus
• Comfortable working across different departments and teams

Skills

Experience

1-3 years of retail operations and/or stock experience in a fast-paced, service-oriented environment

Workplace

Compensation

The base compensation for this position is CAD 55,000 per annum.

Benefits

Private medical and dental insurance, long-term disability coverage, life insurance, accidental death and dismemberment insurance, company pension plan, bonus program, generous vacation days, sick leave, corporate social responsibility (volunteering) days, birthday day off, global parental leave policy, 24/7 Employee Assistance Program (EAP) with counselling, legal support, wellness services, and financial guidance, professional development opportunities and mentorship programs

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.