Chanel Stock Support Associate

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Keep back-of-house areas clean and tidy at all times.
• Support back-of-house operations, including receiving, sorting and distributing incoming and outgoing correspondence, and preparing and organizing boutique inventories.
• Ensure cash-wrap stations are prepared and stocked.
• Prepare packaging and assist with gift-wrapping parcels as needed.
• Communicate effectively with colleagues and management at the boutique and other boutiques, as well as with Chanel Head Office when required.
• Provide colleagues with a high level of customer service, including responding promptly to requests from clients, boutique management and Head Office.
• Work effectively and efficiently as part of the team, keeping memos and information notices current and posted in each area and the staff room.
• Be helpful and courteous with colleagues, remaining reliable, supportive and flexible as business needs require.
• Maintain the absolute confidentiality of the company’s commercial activities and internal affairs.

Qualifications

• Experience in customer service and stock management; retail experience is an asset.
• Strong organization and follow-up skills.
• Ability to work in a fast-paced environment.
• Excellent communication skills and ability to handle multiple tasks simultaneously.
• Willingness to work retail business hours, including weekends, and flexibility to meet business demands, including occasional out-of-hours work as required.
• Professional presentation and behavior.

Skills

Experience

Experience in customer service and stock management; retail experience is an asset.

Compensation

The base compensation for this position is CAD 55,000 per annum.

Benefits

Private medical and dental insurance, long-term disability coverage, life insurance, accidental death and dismemberment insurance, optional family-member coverage, a company pension plan, bonus program, vacation days, sick leave, CSR volunteering days, a birthday day off, parental leave, 24/7 Employee Assistance Program access to counselling, legal support, wellness services and financial guidance, mentorship, learning opportunities and career advancement. Benefits are eligibility-dependent and subject to change.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.