Christian Dior Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Build, manage, and grow a personal client portfolio with emphasis on retention, reactivation, and lifetime value
• Achieve and exceed individual sales goals and key performance indicators including sales volume, units per transaction, and average transaction value
• Ensure a welcoming, client-focused environment through best-in-class service delivered in person, by phone, and via electronic communication
• Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow-up
• Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences
• Anticipate client needs and deliver tailored product recommendations and styling guidance
• Support boutique excellence through merchandising, visual displays, and inventory management
• Locate merchandise at partner boutiques and accurately process charge-send sales in accordance with company guidelines
• Participate in all inventory and cycle counts while maintaining boutique asset protection through adherence to operating procedures

Qualifications

• Minimum 3 years of retail sales and client service experience, preferably in luxury consumer goods
• Strong communication, organization, and follow-through skills
• Demonstrated ability to build and maintain strong professional relationships
• Proficiency with retail systems including point-of-sale, security tag removal, and office equipment
• Physical capability to stand for extended periods, move and handle merchandise boxes, and lift at least 30 pounds
• Responsible approach to store security procedures and asset protection

Skills

Experience

Minimum 3 years of retail sales and client service experience, preferably within a luxury consumer goods environment. Demonstrated success in building and maintaining personal client portfolios, achieving sales targets, and providing exceptional customer service across multiple communication channels.

Workplace

Compensation

The base compensation for this position ranges from CAD 24 to CAD 26 per hour.

Benefits

Hourly compensation between CAD 24–26 per hour plus commission eligibility. Comprehensive benefit plans including medical, dental, vision, and paramedical coverage up to CAD 1,250 annually, plus short- and long-term disability coverage.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.