Christian Dior Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Build, manage, and grow a personal client portfolio with focus on retention, reactivation, and lifetime value
• Achieve and exceed individual sales goals and key performance indicators including individual sales volume, units per transaction, and average dollar per transaction
• Maintain a strong drive for results and a positive, team-first attitude at all times
• Act as a brand ambassador both within and beyond the boutique environment
• Ensure a welcoming, client-focused environment offering best-in-class service in person, over the phone, and through electronic communication
• Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow-up
• Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences
• Problem-solve in partnership with leadership to ensure each client issue is accurately resolved
• Anticipate client needs and deliver tailored product recommendations and styling guidance
• Support floor moves, merchandising, visual merchandising, and housekeeping as needed
• Locate merchandise at other boutiques for clients and accurately process charge-send sales per company guidelines
• Manage individual stock assignments, including organizing stock on floor and in the back of house
• Participate in all inventory and cycle counts and protect boutique assets through adherence to operating procedures
• Assist in packing and wrapping customer merchandise as necessary

Qualifications

• Minimum 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment
• Strong drive for business results with passion for creativity, fashion, and brand heritage
• Ability to develop strong and lasting relationships through excellent communication, organization, and follow-through skills
• Ability to work varied hours, including nights, weekends, and holidays as needed
• Proficiency with point-of-sale systems, cash registers, sensor-tag removers, computers, and office equipment
• Physical capability to stand for extended periods, move and handle boxes of merchandise and fixtures, and lift at least 30 lbs
• Responsibility for store security procedures, including locking and securing premises

Skills

Experience

Minimum 3 years of retail sales and client service experience, preferably within a luxury consumer goods environment. Demonstrated track record of building client relationships and achieving sales targets in a fast-paced retail setting.

Education

High school diploma or equivalent; retail or luxury hospitality education or certification is advantageous.

Workplace

Compensation

The base compensation for this position ranges from CAD 22 to CAD 26 per hour.

Benefits

Hourly rate plus commission eligibility; comprehensive benefit plans including medical, dental, vision, paramedical coverage of $1,250 annually, and short and long-term disability.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.