Coach Assistant Store Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Drive sales and commercial strategy by supporting the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives while monitoring KPIs
• Deliver exceptional customer service aligned with Coach brand standards, create an inclusive high-energy environment, and resolve customer issues promptly
• Recruit, onboard, and develop team members; foster a collaborative culture and build a strong talent pipeline
• Execute omni-channel and digital engagement initiatives including virtual shopping, clienteling, and customer data acquisition; leverage social media trends
• Oversee operational compliance including scheduling, payroll, HR processes, loss prevention, visual merchandising standards, store safety, and vendor relationships
• Collaborate with district and corporate leadership to interpret market trends, shape store strategies, and drive cross-functional initiatives

Qualifications

• Minimum 1+ years of leadership experience in retail or service industries
• Luxury or fashion retail background strongly preferred
• Proven ability to inspire and motivate teams to exceed performance standards
• Excellent communication, problem-solving, and conflict resolution skills
• Proficiency in Microsoft Office and retail point-of-sale systems
• Knowledge of omni-channel services and clienteling strategies
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom areas
• Strong customer focus and ability to thrive in a fast-paced environment
• Flexible scheduling availability including nights, weekends, peak season, and public holidays

Skills

Experience

Minimum 1 year of leadership experience in retail or service industries. A combination of relevant education and professional experience will be considered. Luxury or fashion retail background is preferred.

Education

High school diploma or equivalent; college or university education in business, retail management, or related field is preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from CAD 28 to CAD 35 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(K), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.