Coach Client Advisor
- Compensation
- $15.50–20/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 19, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate position in Calgary, Alberta—luxury retail role blending personalized service, omni-channel selling, and team collaboration.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team key performance indicators
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the sales floor, manage multiple customers, and adapt selling techniques to meet business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom clean, organized, and adequately stocked; follow all retail policies, POS, and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Foster a collaborative and trust-based team environment; encourage team performance and mutual support
- Participate in brand initiatives, training programs, and inclusion activities
- Maintain calm and professional demeanor; welcome feedback and adapt behaviors accordingly
Qualifications
- Minimum 1+ years of sales experience, with luxury retail experience preferred
- Knowledge of current fashion trends and competitive landscape
- Experience with POS operation and basic computer proficiency (iPad, laptop, Mobile POS)
- Strong English language proficiency
- Ability to work flexible schedule including nights, weekends, peak season, and public holidays
- Physical ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and navigate sales floor and stockroom
- Luxury retail background preferred
- Social media savvy and familiarity with short-form video platforms
- Experience with live-stream shopping or video demonstrations
- Clienteling and data acquisition skills
Skills
Experience
Minimum 1+ years of sales experience in retail, preferably within the luxury fashion sector. Demonstrated ability to build client relationships, execute personal sales plans, and exceed individual and team KPIs. Experience with omni-channel selling and digital sales tools is advantageous.
Education
No formal educational qualification specified; however, a combination of relevant retail experience and high school diploma or equivalent is expected.
Workplace
The role is situated in Calgary, Alberta, Canada.
Compensation
The base compensation for this position ranges from CAD 15.50 to CAD 20 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Brand Ambassador», «Retail Associate», «Style Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.