Coach Lead Cashier

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Coach seeks an experienced Lead Cashier to deliver exceptional customer service at the cashwrap while ensuring operational accuracy and supporting team development. This brand ambassador role manages checkout transactions, promotes the Insider Program and gift card sales, maintains strict cash handling protocols, and mentors junior cashiers to uphold Coach Service standards. The successful candidate will work flexibly across peak retail periods and holiday seasons in a fast-paced luxury retail environment.

Role & Responsibilities

• Deliver exceptional customer service at checkout, greet customers warmly, and create lasting impressions aligned with Coach Service standards
• Promote the Coach Insider Program, add-on sales, and gift card offerings to enhance customer engagement
• Maintain accuracy in cash handling, payment processing, and compliance with all financial and operational policies
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management
• Keep the cashwrap organized, clean, and properly stocked; monitor equipment and report maintenance issues promptly
• Assist in training, mentoring, and coaching junior cashiers to maintain service excellence and operational consistency

Qualifications

• Minimum 1+ years of cashier or retail experience; luxury retail experience preferred
• Proficiency with POS systems, mobile technology, and basic computer skills
• Ability to work in a fast-paced, high-traffic retail environment
• Strong English language proficiency
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally); ability to climb, bend, kneel, and maneuver the sales floor and stockroom

Skills

Experience

1+ years in cashier or retail roles; a combination of education and relevant experience will be considered. Luxury retail background is preferred.

Education

High school diploma or equivalent; or a combination of relevant retail education and hands-on experience.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.