Coach Lead Retail Supervisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Coach is seeking a Lead Retail Supervisor at CrossIron Mills in Rocky View, Alberta, to lead sales-floor performance, implement business initiatives, develop the team, and elevate customer experience through clienteling and operational support. The role is full-time and includes a base pay range of CAD 21–26 per hour.

Role & Responsibilities

• Maintain a visible leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Represent Coach and its values as a Brand Ambassador, increasing brand awareness.
• Lead the implementation of company initiatives and support the full operation of the business.
• Maintain a growth mindset toward business and personal development initiatives.
• Build trust, act with integrity, and foster collaboration across the store and organization to promote a fair, positive experience and an inclusive team culture.
• Monitor and analyze sales data, identify trends, recommend ways to improve store performance, and implement individualized team development to enhance the customer experience.
• Apply strong business acumen and execute forward-planned strategies to achieve leadership initiatives related to store goals and KPIs.
• Support recruiting, interviewing, performance evaluations, and advanced training as needed.
• Provide feedback and guidance to improve individual performance, and hold the team accountable for individual and business goals.
• Follow and enforce company policies, procedures, and store operating procedures.
• Help execute innovative strategies that create exceptional experiences for internal and external partners.
• Build a customer-centric culture that prioritizes satisfaction and mentor the team in clienteling strategies to develop long-term customer relationships and meet business goals.
• Provide HR and conflict-resolution support to the team and district when the leadership team is absent.
• Champion company resources that support a healthy work environment for internal customers.
• Demonstrate courage by providing direct, complete, actionable positive and corrective feedback; addressing people-related issues promptly; and taking negative action when necessary.
• Demonstrate creativity by generating original ideas and making connections among previously unrelated concepts.
• Meet internal and external customer expectations by gathering firsthand customer information, using it to improve products and services, and building effective relationships based on trust and respect.
• Handle change, ambiguity, risk, and uncertainty effectively, making decisions and adapting without needing complete information.
• Drive results by exceeding goals and consistently pursuing strong performance from oneself and others.
• Build constructive relationships across the organization using rapport, diplomacy, and tact, including in high-tension situations.
• Learn quickly from new challenges, analyze successes and failures, remain open to change, and experiment to find solutions.
• Apply strategic agility by anticipating future consequences and trends and developing credible, competitive strategies and plans.
• Develop direct reports and others through challenging assignments, frequent development discussions, career-aligned plans, and support for further development.
• Build effective teams by fostering morale, sharing successes, encouraging open dialogue, promoting accountability and belonging, and defining success collectively.

Qualifications

• At least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level.
• Able to bend, reach, stretch, climb, and kneel, and maneuver around the sales floor and stockroom.
• Able to regularly lift, carry, and move at least 25 pounds and occasionally lift and carry products, cartons, props, or fixtures up to 50 pounds.

Skills

Experience

At least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level.

Workplace

Compensation

The base compensation for this position ranges from CAD 21 to CAD 26 per hour.

Benefits

Medical, dental, and vision insurance; 401(k); paid parental leave; commuter benefits; disability insurance; tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.