Coach Lead Supervisor
- Employment
- Full-time
- Seniority
- Lead
- Compensation
- $20.50–28/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 29, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach seeks a Lead Supervisor to drive retail excellence and operational performance at its Ottawa location. The successful candidate will establish a strong leadership presence on the sales floor, embody Coach's brand values, and foster an inclusive team culture whilst achieving sales targets and delivering exceptional customer experiences. This role requires strategic execution of company initiatives, talent development, and customer-centric strategies to enhance store performance and build long-term client relationships.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a Brand Ambassador embodying Coach values and increasing brand awareness
- Lead implementation of company initiatives and support full operation of the business
- Establish trust, maintain integrity, and foster an environment of collaboration and inclusion within the store and across the organization
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Execute forward-planned strategies and implement individualized team development to increase overall customer experience
- Support recruiting, interviewing, performance evaluation, and high-level training of team members
- Provide feedback and guidance to improve individual performance; hold team accountable for achieving goals
- Adhere to and enforce company policies, procedures, and store operational standards
- Execute innovative strategies for exceptional customer experiences and mentor team on clienteling strategy
- Provide HR support and conflict resolution to team members in absence of district leadership
Qualifications
- 1+ years of equivalent experience managing competitive retail space at the lead supervisor level
- Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Demonstrated leadership presence and ability to build effective teams
- Strong business acumen and understanding of retail operations and KPIs
- Excellent interpersonal and communication skills
Skills
Experience
Minimum 1 year of equivalent experience managing competitive retail space at the lead supervisor level, with demonstrated success in driving sales, developing teams, and delivering customer-focused results in a luxury or fast-paced retail environment.
Education
High school diploma or equivalent required; college or university education preferred.
Workplace
The role is situated in Ottawa, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 20.50 to CAD 28 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager I», «Retail Operations Lead», «Sales Floor Supervisor», «Store Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.