Coach Sales Advisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored recommendations based on customer needs
• Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to evolving business needs
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
• Keep sales floor and stockroom clean, organized, and appropriately stocked; follow retail policies, POS procedures, and asset protection protocols
• Process transactions efficiently—purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Assist teammates in functional areas as required to ensure seamless store operations
• Foster a collaborative, trust-based environment and encourage strong team performance
• Participate in brand initiatives, training programs, and diversity and inclusion activities
• Welcome constructive feedback, adapt behaviors accordingly, and maintain a calm, professional demeanor under pressure

Qualifications

• One or more years of sales experience, with luxury retail background preferred
• Proficiency with POS systems and basic computer literacy (iPad, laptop, Mobile POS)
• Familiarity with walkie-talkie communication and ability to read price/release sheets
• Strong English language proficiency
• Ability to work flexibly within a fast-paced retail environment, including nights, weekends, peak seasons, and public holidays
• Capacity to lift at least 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and maneuver sales floor and stockroom areas
• Preferred: luxury retail background, social media savvy, experience with live-stream shopping or video demonstrations, clienteling skills, and data acquisition expertise

Skills

Experience

One or more years of sales experience; luxury retail background is preferred. Knowledge of fashion trends and competitive landscape is valuable. Experience with live-stream shopping, video demonstrations, or social media engagement is advantageous.

Education

No specific educational requirements stated; a combination of relevant sales experience and education will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 15.50 to CAD 20 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.