Coach Store Manager
- Compensation
- $80,000–95,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 17, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Store Manager at Coach (Chinook Centre), Calgary, AB. Lead retail operations and drive sales growth in this full-time management role. $80,000–$95,000 CAD annually.
Role & Responsibilities
- Lead store operations and drive sales, profitability, and productivity across all channels to meet and exceed performance targets
- Execute strategic business plans while remaining responsive to evolving customer needs and local market trends
- Champion a service-first culture, delivering exceptional personalized experiences through effective clienteling and service excellence
- Resolve customer concerns with empathy, urgency, and professionalism, strengthening their connection to the Coach brand
- Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and achieves results
- Set clear performance goals, provide meaningful feedback, and celebrate individual and team achievements
- Recruit, onboard, and retain top talent who reflect the values and inclusive spirit of the Coach brand
- Oversee daily operations including inventory management, payroll, loss prevention, and visual merchandising standards
- Ensure visual merchandising and store presentation meet brand standards and create an inspiring customer environment
- Optimize staffing and scheduling to meet business demands and deliver seamless service across peak periods
- Foster a welcoming, inclusive environment where every team member feels valued, empowered, and engaged
- Communicate effectively with team members, peers, and corporate partners to align on goals and strategic initiatives
- Serve as a brand ambassador, representing Coach in the store and throughout the local community
Qualifications
- 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus
- Proven passion for leading people and building strong, motivated teams
- Deep commitment to delivering best-in-class customer experiences that reflect brand heritage and values
- Strong business acumen with demonstrable focus on results and operational excellence
- Exceptional communication and interpersonal skills that foster trust and clarity
- Proficiency in Microsoft Office and experience with retail systems including labor management, inventory, and sales reporting tools
- Knowledge of fashion trends and competitive landscape; curiosity about digital engagement and social media
- Ability to build strong vendor and community relationships with a collaborative spirit
- Proven ability to work effectively in a fast-paced, dynamic retail environment
- Strong English language proficiency
- Physical capability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
Skills
Experience
1–6 years of leadership experience in retail or service industries; a combination of relevant education and hands-on experience will be considered. Luxury or fashion retail background is advantageous but not required.
Education
High school diploma or equivalent; associate degree or higher preferred but not required. Combination of education and progressive retail management experience will be considered.
Workplace
This position is based in Calgary, Alberta, Canada.
Compensation
The base compensation for this position ranges from CAD 80,000 to CAD 95,000 per annum.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Director», «Retail Store Manager», «Store Operations Leader», «Store Management Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.