Coach Store Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Lead store operations with focus on sales, profitability, and productivity across all channels
• Execute strategic business plans while remaining responsive to customer needs and local market trends
• Champion a service-first culture through personalized clienteling and service excellence
• Resolve customer concerns with empathy, urgency, and professionalism
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration
• Set clear goals, provide meaningful feedback, and celebrate team achievements
• Recruit, onboard, and retain top talent reflective of Coach brand values
• Oversee daily operations including inventory management, payroll, and loss prevention
• Ensure visual merchandising and store presentation meet brand standards
• Optimize staffing and scheduling to meet business demands
• Foster an inclusive environment where team members feel valued and empowered
• Communicate effectively with team, peers, and corporate partners
• Serve as a brand ambassador in the store and throughout the community
• Manage physical demands including lifting up to 50 lbs occasionally and 25 lbs regularly

Qualifications

• 1–6 years of leadership experience in retail or service industries
• Passion for leading people and building motivated teams
• Deep commitment to delivering best-in-class customer experiences
• Strong business acumen with focus on results and operational excellence
• Exceptional communication and interpersonal skills
• Proficiency in Microsoft Office and retail systems (labor management, inventory, sales reporting tools)
• Knowledge of fashion trends and competitive market landscape
• Ability to work flexible schedule including nights, weekends, and peak seasons
• Ability to lift and carry up to 50 lbs occasionally and 25 lbs regularly

Skills

Experience

1–6 years of leadership experience in retail or service industries; luxury or fashion background is preferred. A combination of education and experience will be considered.

Education

No specific educational requirement stated; a combination of education and retail or service industry experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 75,000 to CAD 100,000 per annum.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.