Diesel Store Manager

About Diesel

Diesel, a prominent name in the denim and casual fashion industry, has consistently been at the forefront of innovation, setting trends and redefining the luxury market. As part of the OTB Group, Diesel operates globally, with a presence in over 80 countries and more than 400 company-owned stores. The brand is renowned for its premium casual wear and its commitment to delivering exceptional customer experiences.

Role & Responsibilities

• Understand the business strategy and take action to achieve sales and financial goals and targets.
• Develop the store strategy and annual action plan, outlining expected sales and financial achievements.
• Communicate and track store sales and key performance indicators, providing context for business results.
• Review schedules weekly to ensure appropriate coverage and payroll management.
• Monitor and control expenses to meet store budgets.
• Review monthly profit and loss reports and develop action plans to manage expenses as needed.
• Participate in store operations, including recruiting and training associates, coordinating logistics, and working with the team to keep the store fully operational.
• Foster an inspiring environment for engagement and learning that enables team members to reach their potential.
• Recruit, develop and manage the performance of the team.
• Ensure the team is trained in its responsibilities and focused on store business objectives and strategies.
• Train the team on new and existing policies and procedures.
• Identify team members’ strengths and development areas.
• Ensure staff are trained in customer service standards to deliver an outstanding customer experience.
• Maintain high standards for clienteling processes.
• Lead and follow up on the clienteling programme, ensuring sales professionals develop and retrain long-term clients.
• Develop and grow the existing customer database.
• Ensure CRM is delivered in line with company standards.
• Work with the direct supervisor and store team to resolve customer issues to customers’ satisfaction.
• Apply Home Office store operations policies and procedures to maximize efficiency and protect business integrity.
• Manage floor coverage and productivity efficiently using the provided scheduling tools.
• Manage store headcount and payroll budgets in line with company allocations.
• Use available tools and proactively plan schedules to maximize business potential.
• Maintain a clean, organized and well-kept store that supports efficient operations and a comfortable shopping experience.
• Ensure accurate POS transactions and compliance with cash-handling and banking procedures.
• Ensure staff are properly trained to process POS transactions.
• Adhere to banking and accounting policies.
• Lead and monitor merchandise standards in line with company direction.
• Analyze business and product reports daily, weekly and monthly to understand and respond to business or merchandising changes.
• Manage slow- and best-selling products in collaboration with the company to address the store’s commercial needs.
• Partner with the visual associate to manage merchandising effectively and maximize sales.
• Ensure visual standards and guidelines, including criteria and quantities, are implemented effectively and product and display presentations are maintained accordingly.

Qualifications

• At least 5 years of experience in retail management or a related role.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Proficiency with Microsoft Office Suite or related software.
• Experience in retail, luxury retail or a service-oriented organization is preferred.
• Strong project management skills and the ability to prioritize in a fast-paced environment.
• Flexible availability, including weekends, holidays and early or late shifts as needed.
• A previous client book is preferred.
• Experience in financial management.
• Demonstrated ethical conduct and the ability to lead by example.
• A learning orientation and the ability to train and teach.
• Performance management capability.
• Leadership skills and comfort with having difficult conversations.
• Strong market awareness and networking skills.

Skills

Experience

At least 5 years in retail management or a related role; experience in retail, luxury retail or a service-oriented organization preferred.

Culture

Diesel fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. The brand encourages personal and professional growth, empowering employees to contribute to its legacy of excellence in the fashion industry.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.