Dolce&Gabbana Senior Client Advisor

About Dolce&Gabbana

Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.

Role & Responsibilities

• Lead by example on the sales floor through exceptional individual sales performance and client engagement.
• Support the onboarding of new Client Advisors and develop team members by sharing best practices and product expertise on the sales floor.
• Foster a positive, collaborative work environment through professionalism and teamwork.
• Deliver outstanding, elevated client and after-sales service to all visitors and clients.
• Connect and reconnect with clients, place them at the center of the experience, identify their needs, and anticipate future requests.
• Cultivate a robust client portfolio to build proactive, growing business.
• Exceed individual sales and KPI goals through a business mindset and entrepreneurial approach.
• Create personalized, versatile, timeless silhouettes for clients, demonstrating a passion for fashion culture.
• Build transparent, genuine relationships that create unique and lasting client connections.
• Communicate professionally and authentically with clients and colleagues.
• Use all available tools effectively to optimize business opportunities.
• Proactively support front- and back-of-house teams, their achievements, and overall team spirit.
• Uphold company policies and operational procedures.

Qualifications

• Previous experience delivering high-quality, client-focused service, ideally in fashion and accessory retail, customer service, or luxury hospitality.
• Consistently deliver strong sales results and set a high standard for elevated client engagement on the sales floor.
• Demonstrate personal taste and passion for fashion culture, with the ability to create personalized looks.
• Demonstrate a natural business mindset and entrepreneurial spirit.
• Be open-minded and appreciate a Maison that values audacity, authenticity, and creativity.
• Bring a strong team-centric attitude and commitment to achieving common goals.
• Be comfortable using digital tools and applications and learn new technologies quickly.
• Be motivated to work in a fast-paced environment and able to multitask and prioritize.
• Be proactive, enthusiastic, and solution-oriented.
• Have excellent written, oral, and listening skills in English and the local language.
• Embrace change as an opportunity to grow and develop.

Skills

Culture

Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.