Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong client relationships, ensuring clients feel valued and at ease through best-in-class in-store and remote service
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Develop client base by recruiting new clients and strategically growing existing relationships through discovery of needs and aspirations
• Leverage in-store technology to ensure smooth and relevant client experiences; collect meaningful client information to customize service delivery
• Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities both in-store and remotely
• Provide exceptional client experiences through hospitality, effective selling techniques, and appropriate product selection using cross- and upselling strategies
• Maintain a 'One-Gucci-Client' perspective across all touchpoints, including purchases, exchanges, returns, and repairs
• Demonstrate deep product knowledge through storytelling and expert styling advice; proactively attend training to remain current on product innovations
• Stay current on fashion trends, competitors, and client segmentation to deliver best-possible solutions
• Actively participate in store operations including stock maintenance, inventory management, visual display standards, and POS accuracy
• Adhere to all company policies, procedures, and Gucci grooming guidelines whilst maintaining loss prevention standards

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Demonstrated ability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust
• Deep knowledge and genuine passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• Strong communication and interpersonal skills
• Flexibility to work retail schedules including evenings, weekends, and holidays
• Valid work authorization to work in Canada

Skills

Experience

Minimum 2+ years of luxury fashion sales experience in a similar role or customer-facing environment, with a proven track record of driving sales results and building strong client relationships.

Education

No specific educational requirements mentioned; however, candidates should demonstrate deep knowledge of and passion for fashion and luxury.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.