- Employment
- Full-time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 19, 2026
About Gucci
Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.
The Client Advisor represents Gucci in Toronto, building lasting client relationships and delivering personalized in-store and remote service while driving individual and collective sales. The role also supports product knowledge, store operations, inventory, POS transactions, and visual standards.
Role & Responsibilities
- Build strong client relationships and deliver elevated, personalized service in-store and remotely.
- Discover clients’ needs and aspirations, exceed their expectations, and develop the client base by recruiting new clients and cultivating existing relationships.
- Use in-store technology and client information to tailor each interaction, and share relevant local lifestyle insights, including theatre, arts, and travel.
- Drive individual and collective sales results, maximize selling opportunities, and deliver hospitality through refined selling skills, luxury gestures, and product rituals.
- Apply natural, effective, client-centric selling techniques; recommend suitable products and use cross-selling and upselling techniques.
- Promote virtual appointments and distance sales to create selling opportunities.
- Maintain a “One-Gucci-Client” perspective across purchases, exchanges, returns, repairs, and related transactions, regardless of purchase location.
- Guide clients toward informed purchase decisions and communicate constructively with colleagues, collaborating and proposing effective solutions.
- Use Gucci and product knowledge, storytelling, and styling advice to support informed purchasing decisions.
- Attend training to develop product knowledge and selling techniques; stay current on fashion trends, competitors, products, campaigns, services, and client segmentation.
- Combine styling knowledge with product recommendations that serve client needs, and embody Gucci’s philosophy, values, and lifestyle.
- Participate in store operations, including stock maintenance and inventory; follow policies and procedures, with a focus on loss prevention and operational excellence.
- Process POS transactions accurately and capture client information correctly.
- Maintain product displays in line with Gucci visual standards and follow Gucci grooming standards and policies.
- Ensure optimal product levels on the sales floor and manage general store administration and functionality.
Qualifications
- At least 2 years of luxury fashion sales experience, with an excellent track record; experience in a similar role or customer service setting is preferred.
- Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
- High degree of ethics, professionalism, and integrity, with the ability to inspire trust and collaboration among colleagues.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
- Deep knowledge of and passion for fashion and luxury.
- Excellent commercial awareness and client attitude.
- High flexibility and ability to adapt to different clients and complex situations.
- Strong communication skills.
- Ability to work in a fast-moving, dynamic environment.
Skills
Experience
At least 2 years of luxury fashion sales experience; preferably in a similar role or customer service setting.
Workplace
The role is situated in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Culture
Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Advisor», «Luxury Sales Associate», «Fashion Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.