Gucci Client Engagement Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Gucci seeks a Client Engagement Manager to lead client development, VIP relations, and regional events across Canada, translating client engagement strategy into store-embedded plans that support sales. The role requires travel within Canada up to 60% of the time and offers a base salary range of CAD 78,000–87,000 per year.

Role & Responsibilities

• Lead store-specific client development strategy, planning, and execution across the Canadian market to drive retention, client elevation, and acquisition in partnership with corporate client and insights teams.
• Use store-level client pyramid analysis and client mapping to develop retail plans that support sales goals and client segment ambitions.
• Review client outreach results and tool usage regularly, identifying gaps and embedding best practices.
• Align with corporate and field cross-functional teams on client goals and a 365-day calendar, delivering the annual client development plan in line with global and regional strategy.
• Analyze client initiatives and their impact on client development and sales, assessing pre-, during-, and post-initiative strategy to maximize touchpoints against client engagement KPIs.
• Maintain regular touchpoints with the General Manager, Canada, and ensure teams have structured time for strategy, plan development, and goal setting.
• Travel to stores to support client development growth.
• Lead or host regional calls with store teams to communicate client direction and strategies and share relevant client priorities.
• Present monthly and quarterly business-area performance results relating to client development priorities.
• Identify store-specific opportunities to strengthen training programs and improve their client development impact.
• Create tourist development programs to engage and cultivate key local and international tourist groups during peak seasonal shopping periods.
• Build expert knowledge of top clients at key stores; cultivate and map these clients to engage them with the brand’s highest-expression local and international experiences.
• Partner with the corporate client relations team to manage and coordinate exceptional local and international client experiences.
• Identify, develop, and implement immersive, personalized brand experiences for top clients.
• Manage and implement seasonal gifting programs for top clients.
• Develop partnerships with travel, hotel, and concierge contacts to provide services that drive VIP client acquisition and cultivation.
• Attend events and network with clients at key functions, representing Gucci Americas as a brand ambassador.
• Create and manage the regional client engagement events calendar and budget in partnership with the corporate client events team.
• Develop and propose target client lists according to event typology.
• Partner with regional retail and merchandising teams to manage the customer experience and end-to-end implementation of evergreen events supporting selling initiatives, including high-end customization events such as DIY, MTM, MTO, and special orders.
• Support store teams in developing new event initiatives, subject to appropriate corporate approval.
• Coordinate with corporate teams as needed on invitation printing and mailing, client gifts, catering, champagne, flowers, and related arrangements.
• Oversee corporate identity preparation before in-store events in accordance with corporate guidelines, ensuring excellence in execution.
• Manage vendor setup, store operational support, and event execution, with written and visual documentation, action planning, and weekly sharing of feedback and results.

Qualifications

• Bachelor’s degree preferred.
• At least 3 years of management experience in retail, marketing and/or special events, hospitality, or consulting.
• Proven client management ability and exceptional relationship- and partnership-management skills in B2B and B2C environments.
• Strong interpersonal and relationship-building skills, with experience interacting and working with VIP clients.
• Exceptional appreciation and understanding of the luxury fashion industry.
• Excellent written, verbal, and presentation skills.
• Must have proper work authorization to work in Canada.

Skills

Experience

At least 3 years of management experience in retail, marketing and/or special events, hospitality, or consulting.

Education

Bachelor’s degree preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 78,000 to CAD 87,000 per annum.

Benefits

Eligible employees may participate in an employee benefits program and other incentive programs. Additional compensation may include commissions for eligible employees, subject to the applicable commission program.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.