Gucci Operations Controller

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Execute shipping and receiving processes while reporting issues and implementing timely resolutions to Store Director or Operations Manager
• Manage timely movement of merchandise including transfers, returns-to-vendor (RTV), and damage processing according to company guidelines
• Maintain accurate and clear operations documentation and procedures for reference and compliance purposes
• Perform regular store cycle counts, scheduled inventories, and reconciliations with support from Store Director or Operations Manager
• Identify operational process problems and resolve them quickly in collaboration with management
• Process repair and damage requests on a timely basis in accordance with company standards
• Submit all required tax-exempt forms upon receipt and communicate all discrepancies immediately to management
• Assist with physical maintenance of the boutique and place orders for office and store supplies
• Ensure full compliance with company standards, procedures, and security guidelines at all times

Qualifications

• 2–3+ years of experience in a similar role, preferably within fashion retail or the luxury sector
• High degree of ethics, professionalism, and integrity with ability to inspire trust and teamwork
• Strong organizational and inventory management skills
• Expertise in stock control procedures and inventory management software
• Attention to detail and accuracy in stock management processes
• Knowledge of receiving, tracking, and storing merchandise
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Good communication and collaboration skills with store management, sales teams, and staff
• Physical capability to climb ladders, bend, lift boxes, and perform requisite stocking activities
• Flexibility to work varied hours including weekends and holidays as required by retail operations
• Proper work authorization to work in Canada

Skills

Experience

2–3+ years in a similar operations or inventory control role, preferably in fashion retail or the luxury goods sector

Education

High school diploma or equivalent required; post-secondary education in supply chain, operations, or retail management is advantageous but not mandatory

Workplace

Compensation

The base compensation for this position ranges from CAD 22 to CAD 24 per hour.

Benefits

Employee benefits program participation for eligible employees; commission eligibility for qualified employees subject to program rules; additional incentive programs dependent on individual and organizational performance

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.