Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Build strong client relationships and provide best-in-class service in store and remotely, making clients feel valued and at ease.
• Deliver personalized, client-centric experiences that foster lasting relationships, repeat business, and brand loyalty.
• Discover clients’ needs and aspirations, build rapport, and exceed their expectations through generous, informed engagement.
• Recruit new clients and develop existing clients toward the top tier of segmentation.
• Use in-store technology to deliver a smooth, pleasant, and relevant client experience.
• Collect client information throughout the client journey to understand preferences and tailor service.
• Enrich the client experience with useful insights on local lifestyle trends, including theatre, arts, and travel.
• Drive individual and collective sales results by monitoring KPIs and maximizing in-store and remote selling opportunities.
• Deliver exceptional, hospitable client experiences through selling skills, luxury gestures, and product rituals.
• Use effective, natural, warm, and elevated selling techniques to drive sales with a client-centric approach.
• Recommend products that match client needs and benefits, using cross-selling and upselling techniques.
• Promote virtual appointments and distance sales, recruiting clients to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective across purchase locations and support exchanges, returns, repairs, and related transactions.
• Guide and inspire clients to make informed decisions and select the right product.
• Communicate openly and constructively with team members, collaborate, and propose effective solutions.
• Act as a first point of contact to resolve common client issues and needs.
• Use Gucci and product knowledge, storytelling, expert advice, and honest styling guidance to support informed purchasing decisions.
• Attend training proactively to develop product knowledge and selling techniques.
• Stay current on fashion trends, competitors, products, campaigns, services, and client segmentation to identify suitable solutions.
• Apply styling knowledge to recommend products that best serve clients.
• Embody Gucci’s philosophy, values, and lifestyle with enthusiasm.
• Support consistent, branded onboarding for new Client Advisors and facilitate training with store management so brand initiatives are understood, when management support is needed.
• Participate in store operations, including stock maintenance, stock inventories, and general store administration.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and ensure accurate capture of client information.
• Maintain product visual displays in accordance with Gucci standards.
• Follow Company grooming requirements and Gucci standards and policies.
• Ensure optimal product levels on the sales floor in line with corporate policies and procedures.
• Manage general store administration and functionality.
• Perform management functions at the POS, including approval of client returns and exchanges, when management support is needed.
• Perform opening and closing procedures, including securing assets such as safe combinations and store keys, when management support is needed.

Qualifications

• At least 4 years of luxury fashion sales experience and an excellent track record, preferably in a similar role or customer service setting.
• Passion for and natural interest in relationship building and engaging with people.
• High ethical standards, professionalism, and integrity, with the ability to inspire trust and influence a team.
• Ability to perform complex tasks accurately and with commitment.
• Ability to collaborate with teammates and act as a role model.
• Ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• Deep knowledge of and passion for fashion and luxury.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong internal and external communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 4 years of luxury fashion sales experience; preferably in a similar role or customer service setting.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.