Gucci Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and inspire the retail team to execute a superior client experience with elevated hospitality and service standards
• Manage the client flow on the selling floor, ensuring all guests receive exceptional service and personalized attention
• Capture meaningful client data and effectively utilize clienteling tools to drive client loyalty, acquisition, and personalized prospect development
• Lead clienteling activities and develop strategic action plans aligned with clear goals and KPIs
• Monitor Client Advisor performance and execution of clienteling excellence through daily, weekly, and monthly performance reviews
• Lead and support company-driven local events and product launches, ensuring client attendance and sales targets
• Model the Gucci selling ceremony on the selling floor and lead by example in embracing luxury service protocols
• Maintain constant floor presence, providing real-time coaching and feedback to team members
• Provide regular developmental support and feedback to Client Advisors through behavioral observation and training follow-up systems
• Conduct annual performance and development conversations, fostering career engagement and transparent feedback
• Lead engaging morning briefings using varied facilitation techniques to communicate daily objectives and business priorities
• Develop and lead cross-category focus initiatives, ensuring the team sells across all product categories and floors
• Participate in attracting and recruiting new team members through behavioral-based interviews and competitive talent pipeline development
• Ensure effective, holistic, and timely onboarding for new joiners
• Manage and resolve employee relations matters in partnership with Store Managers and People Partners
• Monitor team adherence to company policies and procedures, ensuring compliance
• Analyze store performance KPIs (including RED and people metrics) and partner with Store Managers to provide actionable improvement recommendations
• Partner with Store Managers and the Merchandising team to provide feedback on products, stock situations, and category-specific requests
• Partner with Store Managers and Training teams to ensure Client Advisors develop full product knowledge and market awareness
• Utilize digital platforms to support store and online product sales integration
• Oversee tracking of all special orders through merchandising communication channels
• Collaborate with Operations, Human Resources, and Loss Prevention on cross-functional initiatives while enforcing company policies
• Schedule FTE effectively according to individual team member capabilities and traffic flow patterns
• Allocate tasks and delegate responsibilities based on individual abilities
• Support and maintain visual merchandising standards established by global headquarters
• Maintain full organization of company assets in back-of-house and front-of-house areas per stock guidelines
• Execute and support product handling, transaction processing, payment procedures, and general store administration
• Support opening and closing of store as Manager on Duty, providing leadership to all Client Advisors on shift
• Optimize stock and inventory management while monitoring and reporting risks
• Ensure adherence to all health, safety, and security protocols in partnership with Store Managers

Qualifications

• Four or more years of sales management experience in retail, luxury retail, or service-related industries
• High degree of ethics, professionalism, and integrity with demonstrated ability to inspire trust and influence team performance
• Proven ability to drive positive client experiences that build loyalty and deliver measurable business results
• Ability to manage competing priorities in a fast-paced, dynamic environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
• Strong industry awareness and demonstrated business acumen
• Excellent verbal and written communication skills and outstanding organizational abilities
• Passion for the fashion industry and luxury retail
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

Four or more years of sales management experience in retail, luxury retail, or service-related industries, with demonstrated success in leading teams, driving sales performance, and delivering exceptional client experiences. Experience in luxury fashion or high-end retail environments is highly valued.

Education

Bachelor's degree in a related field is preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 74,000 to CAD 88,000 per annum.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.