- Location
- Mississauga Ontario Canada
- Employment
- Part-time
- Seniority
- Entry-Level
- Compensation
- $17.60/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 25, 2026
About Harry Rosen
Founded in Toronto in 1954 by brothers Harry and Lou Rosen, Harry Rosen is a leading Canadian luxury menswear retailer, distinguished by its curated designer collections, tailoring expertise and personalized service. Its heritage combines entrepreneurial ambition with an enduring commitment to helping clients dress with confidence. As an employer, the company offers a setting where sartorial knowledge, relationship-building and commercial acumen intersect, with career paths spanning client advising, tailoring, merchandising and corporate functions. Professionals drawn to refined retail will find a business in which attentive service, product expertise and long-term client relationships are central to the brand’s identity.
Harry Rosen is hiring a part-time, permanent Customer Service Representative at Heartland Town Centre in Mississauga. The role supports clients and associates at the cash desk, handles transactions and service-desk tasks, and assists with e-commerce orders and store transfers; compensation is CAD 17.60 per hour, plus the opportunity for bonuses.
Role & Responsibilities
- Provide exceptional service to clients and associates at the cash desk.
- Handle daily cash functions, including opening and closing registers and processing sales transactions.
- Bag and tissue-wrap purchased products.
- Answer store phone calls.
- Maintain the service desk.
- Update and maintain client information files, including Club Harry loyalty program memberships.
- Assist with inter-store transfer processing and e-commerce requests and shipments.
- Assist clients who have purchased online and are collecting products in-store.
Qualifications
- A strong service orientation and a demonstrated desire to delight customers.
- Detail-oriented.
- Demonstrated interest in technology and using innovations to support retail customer service.
- Ability to work effectively as part of a team.
- Strong multitasking skills and the ability to calmly and efficiently manage, acknowledge, and assist customers waiting in a long service line.
- Strong communication skills.
Skills
Experience
2 years of experience in a client-facing service-desk role providing exceptional customer service is preferred.
Workplace
This position is based in Mississauga, Ontario, Canada, within easy reach of Toronto.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position is CAD 17.60 per hour.
Benefits
Opportunity to earn monthly and annual team bonuses; industry-leading discounts and special-purchase opportunities; comprehensive flexible benefits package; pension and Group RRSP programs; modern, digitally advanced workplace; career-goal coaching; diverse and inclusive culture supported by an internal Diversity, Equity and Inclusion Council; internal growth and promotion opportunities with succession planning.
Culture
Harry Rosen’s workplace culture reflects its heritage as a Canadian luxury menswear specialist, with an emphasis on sartorial expertise, personalised service and lasting client relationships. Its client-focused retail environment values attention to detail and collaborative service, with employees helping clients develop a wardrobe that expresses their individual style.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harry Rosen, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Representative», «Customer Care Associate», «Client Support Associate», «Service Desk Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.