- Location
- Vancouver British Columbia Canada
- Employment
- Full-time
- Seniority
- Entry-Level
- Compensation
- $18.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 25, 2026
About Harry Rosen
Founded in Toronto in 1954 by brothers Harry and Lou Rosen, Harry Rosen is a leading Canadian luxury menswear retailer, distinguished by its curated designer collections, tailoring expertise and personalized service. Its heritage combines entrepreneurial ambition with an enduring commitment to helping clients dress with confidence. As an employer, the company offers a setting where sartorial knowledge, relationship-building and commercial acumen intersect, with career paths spanning client advising, tailoring, merchandising and corporate functions. Professionals drawn to refined retail will find a business in which attentive service, product expertise and long-term client relationships are central to the brand’s identity.
Harry Rosen is seeking a Customer Service Representative for its McArthurGlen store in Vancouver. This is a permanent, full-time role supporting the cash desk, service desk, client records, store transfers, and e-commerce pickups; compensation is CAD 18.50 per hour.
Role & Responsibilities
- Provide exceptional service to clients and associates at the cash desk.
- Handle daily cash functions, including opening and closing registers and processing all sales transactions.
- Bag and tissue-wrap purchased products for customers.
- Answer store phone calls.
- Maintain the service desk.
- Update and maintain client information files, including Club Harry loyalty program memberships.
- Assist with inter-store transfer processing, e-commerce requests, and shipments.
- Assist clients who made online purchases and are collecting their products in-store.
Qualifications
- At least 2 years of experience in a client-facing service desk role is preferred.
- Strong service orientation and a demonstrated desire to delight customers.
- Attention to detail.
- Demonstrated interest in technology and using technological innovations to support retail customer service.
- Ability to work effectively as part of a team.
- Strong multitasking skills and the ability to calmly and efficiently manage, acknowledge, and assist a long line of customers waiting for service.
- Strong communication skills.
Experience
2 years’ experience working in a client-facing role at the service desk is preferred.
Workplace
This position is based in Vancouver, British Columbia, Canada.
Explore jobs in British Columbia or in Canada.
Compensation
The base compensation for this position is CAD 18.50 per hour.
Benefits
Eligible to earn monthly and annual team bonuses; industry-leading discounts and special purchase opportunities; comprehensive flexible benefits package; pension and Group RRSP programs; access to a career coach; a diverse and inclusive culture; and opportunities for internal growth and promotion. The workplace is modern and digitally advanced.
Culture
Harry Rosen’s workplace culture reflects its heritage as a Canadian luxury menswear specialist, with an emphasis on sartorial expertise, personalised service and lasting client relationships. Its client-focused retail environment values attention to detail and collaborative service, with employees helping clients develop a wardrobe that expresses their individual style.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harry Rosen, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Associate», «Client Service Representative», «Retail Service Associate», «Customer Care Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.