- Location
- Mississauga Ontario Canada
- Employment
- Full-time
- Seniority
- Supervisor
- Compensation
- $20/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 25, 2026
About Harry Rosen
Founded in Toronto in 1954 by brothers Harry and Lou Rosen, Harry Rosen is a leading Canadian luxury menswear retailer, distinguished by its curated designer collections, tailoring expertise and personalized service. Its heritage combines entrepreneurial ambition with an enduring commitment to helping clients dress with confidence. As an employer, the company offers a setting where sartorial knowledge, relationship-building and commercial acumen intersect, with career paths spanning client advising, tailoring, merchandising and corporate functions. Professionals drawn to refined retail will find a business in which attentive service, product expertise and long-term client relationships are central to the brand’s identity.
Harry Rosen seeks a full-time, permanent Customer Service Supervisor for its Heartland Town Centre store in Mississauga, Ontario. The role leads and develops the customer service team, upholds service desk and POS standards, and supports markdowns and restyles; compensation is CAD 20.00 per hour plus bonus.
Role & Responsibilities
- Train and develop the Customer Service Representative team.
- Provide day-to-day leadership to the customer service team.
- Model excellent customer service standards at the service desk.
- Coach team members to ensure compliance with point-of-sale (POS) policies and procedures.
- Support policy and procedure standards aligned with the Core Values to deliver a consistent, high-quality customer service experience.
- Maintain supplies and resources at service desks.
- Support accurate and timely markdowns and restyles.
- Bring a welcoming, inclusive mindset and uphold the Core Values.
Qualifications
- At least 2 years of retail experience in a client-facing role, with the capacity to manage a small team.
- Strong service orientation and a demonstrated desire to delight customers.
- Focus on driving long-term customer loyalty and conversion by training the team to elevate in-store and online customer experiences.
- Experience in retail is preferred; the menswear retail environment spans sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure.
- Service Desk Leader, POS and cash service experience.
- Strong communication skills and a keen understanding of policies and procedures, individually and through a team.
Skills
Experience
At least 2 years of retail experience in a client-facing role, with the capacity to manage a small team.
Workplace
This position is based in Mississauga, Ontario, Canada, within easy reach of Toronto.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position is CAD 20 per hour.
Benefits
Eligibility to earn monthly and annual team bonuses; industry-leading discounts and special purchase opportunities; a comprehensive flexible benefits package; pension and Group RRSP programs; a modern, digitally advanced workplace; a career coach; an internal Diversity, Equity and Inclusion Council; and opportunities for internal growth and promotion supported by succession planning.
Culture
Harry Rosen’s workplace culture reflects its heritage as a Canadian luxury menswear specialist, with an emphasis on sartorial expertise, personalised service and lasting client relationships. Its client-focused retail environment values attention to detail and collaborative service, with employees helping clients develop a wardrobe that expresses their individual style.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harry Rosen, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Team Lead», «Service Desk Supervisor», «Customer Experience Lead», «Client Service Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.