- Employment
- Part-time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 25, 2026
About Harry Rosen
Founded in Toronto in 1954 by brothers Harry and Lou Rosen, Harry Rosen is a leading Canadian luxury menswear retailer, distinguished by its curated designer collections, tailoring expertise and personalized service. Its heritage combines entrepreneurial ambition with an enduring commitment to helping clients dress with confidence. As an employer, the company offers a setting where sartorial knowledge, relationship-building and commercial acumen intersect, with career paths spanning client advising, tailoring, merchandising and corporate functions. Professionals drawn to refined retail will find a business in which attentive service, product expertise and long-term client relationships are central to the brand’s identity.
Harry Rosen is hiring a permanent part-time Operations Associate at Les Cours Mont-Royal in Montreal. The role supports client transactions and service, omnichannel order fulfillment, cash handling, stock and store maintenance, seasonal merchandising and inventory, and cross-functional teamwork.
Role & Responsibilities
- Accurately process client transactions through the point-of-sale system.
- Collect contact information from new clients and update and maintain existing client records.
- Support service desk activities and keep the desk clean, organized, and well stocked.
- Address client concerns and inquiries promptly, escalating issues when appropriate.
- Handle daily cash functions, including opening and closing registers and preparing sales envelopes and bank deposits.
- Identify, report, and troubleshoot common errors and discrepancies.
- Pick e-commerce and IST orders to meet targeted units-per-hour rates.
- Assist with BOPIS operations.
- Support on-floor logistics, including markdowns, re-ticketing, and re-tagging.
- Keep the store neat and organized and ensure merchandise meets standards.
- Monitor returned items, restock them, and support maintenance of overall stock levels.
- Assist the visual team with seasonal merchandise changes, displays, and special-event setups as required.
- Assist with seasonal inventory preparation and counts.
- When required, support clients on the sales floor by answering basic inquiries.
- Support daily tasks and ad hoc projects.
- Adhere to Harry Rosen’s philosophies, processes, and standards.
- Deliver consistent, exceptional service in accordance with standards.
- Provide cross-functional team support.
- Demonstrate the company’s core values.
Qualifications
- At least 2 years of retail experience, preferably in a luxury environment and in a customer-facing role.
- Experience with shipping, receiving, merchandising, order fulfillment, and inventory management in a retail environment.
- Customer-facing service desk experience providing exceptional customer service is preferred.
- Strong service orientation and a demonstrated desire to impress customers.
- Demonstrated interest in technology and using technological innovations to support retail customer service.
- Ability to work effectively as part of a team.
- Strong multitasking skills and the ability to calmly and efficiently manage, acknowledge, and assist a long line of customers waiting for service.
- Strong communication skills.
Skills
Experience
At least 2 years of retail experience, preferably in a luxury environment and in a customer-facing role.
Workplace
This position is based in Montreal, Quebec, Canada.
Benefits
Opportunities to earn monthly and annual team bonuses; industry-leading discounts and special purchase opportunities; a coach committed to supporting personal career goals; a diverse culture supported by an internal Diversity, Equity and Inclusion Council; and an employer that values internal growth and promotion and is committed to succession planning.
Culture
Harry Rosen’s workplace culture reflects its heritage as a Canadian luxury menswear specialist, with an emphasis on sartorial expertise, personalised service and lasting client relationships. Its client-focused retail environment values attention to detail and collaborative service, with employees helping clients develop a wardrobe that expresses their individual style.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harry Rosen, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Associate», «Store Operations Assistant», «Retail Operations Assistant», «Store Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.