- Employment
- Full-time
- Seniority
- Entry-Level
- Compensation
- $16.60–25.25/hour
- Department
- Retail & Boutique Operations
- Posted
- Nov 9, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
The Beauty Advisor at Holt Renfrew builds lasting client relationships, drives sales and loyalty, delivers exceptional service, and supports brand performance through clienteling, product expertise, events and visual merchandising. The role is full-time, pays CAD 16.60–25.25 per hour, and is eligible for commission in addition to base pay; the starting range may vary with experience, qualifications, performance and local market conditions.
Role & Responsibilities
- Build close, lasting customer relationships to increase sales, service levels and loyalty.
- Consistently deliver an exceptional service and sales experience to every customer.
- Exceed personal sales and service goals and targets.
- Exceed brand sales and service goals and targets.
- Develop a loyal personal client base by acquiring new customers, deepening relationships with existing clients and retaining loyal clients.
- Share expert product knowledge with the store’s entire sales team.
- Maintain lasting relationships with buyers, vendors and the selling manager.
- Drive brand sales by identifying key marketing opportunities, executing events and recommending assortments; regularly share suggestions with store management.
- Attend all educational sessions, including product information sessions, vendor-led sessions and Holt Renfrew seminars.
- Perform floor recovery, visual merchandising, price changes and related sales-support tasks.
- Contact personal clients regularly by phone, mail and electronic channels regarding in-store events, merchandise requests, sales follow-up, birthdays and other relevant matters.
- Resolve customer service issues and work with sales management on issues outside established guidelines.
- Comply with health and safety policies and requirements.
- Ensure compliance with privacy policies, regulations and cybersecurity measures.
- Perform other duties as assigned.
Qualifications
- High school diploma.
- Proven ability to exceed sales targets.
- Highly collaborative, with the ability to work with and through others in a team-oriented environment.
- Ability to work in a fast-paced environment requiring substantial multitasking with minimal supervision.
- Ability to work a flexible schedule based on customer needs, including evenings, weekends and holidays.
- Fluency in French and English.
- A makeup artistry or aesthetics certificate may be required for certain brands.
- Prior retail sales experience in a luxury environment is preferred.
- Ensure compliance with privacy requirements, regulations and cybersecurity measures.
Skills
Experience
At least 2 years of experience in a commission-based sales environment; prior retail sales experience in a luxury environment preferred.
Education
High school diploma; a makeup artistry or aesthetics certificate may be required for certain brands.
Workplace
This position is based in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 16.60 to CAD 25.25 per hour.
Benefits
Commission in addition to base pay; competitive total compensation; employee discount; pension and health and dental benefits; tuition assistance; continuous learning and development; pension matching; incentives and contests.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.