Holt Renfrew Designated Beauty Advisor

About Holt Renfrew

Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.

The Designated Beauty Advisor at Holt Renfrew builds lasting client relationships, delivers exceptional service, and achieves personal and brand sales targets for Clé de Peau. The role includes clienteling, product education, merchandising, event execution, and sales support, with an hourly hiring range of CAD 16.60–29.25 plus commission.

Role & Responsibilities

• Build close, lasting customer relationships to increase sales, service levels, and loyalty, while achieving sales targets for the assigned brand.
• Consistently deliver an exceptional service and sales experience to all customers.
• Exceed personal sales and service goals and targets.
• Exceed the brand’s sales and service goals and targets.
• Build a loyal personal client base by continually acquiring new customers, developing relationships with existing clients, and retaining loyal clients.
• Share expert product knowledge with the store’s entire sales team.
• Maintain strong relationships with buyers, vendors, and the selling manager.
• Drive brand sales by identifying key marketing opportunities, executing events, and recommending assortments; regularly communicate suggestions to store management.
• Attend all educational sessions, including product knowledge sessions, vendor sessions, and Holt Renfrew seminars.
• Perform floor recovery, visual merchandising, price changes, and related sales-support tasks.
• Communicate regularly with personal clients by phone, mail, and electronic channels about in-store events, merchandise requests, sales follow-up, birthdays, and related matters.
• Resolve customer service issues and partner with selling management on issues outside established guidelines.
• Comply with all health and safety policies and requirements.
• Ensure compliance with privacy policies, regulations, and cybersecurity measures.
• Perform other duties as assigned.

Qualifications

• High school diploma.
• Proven ability to exceed sales targets.
• Highly collaborative, with the ability to work with and through others in a team-oriented environment.
• Ability to work in a fast-paced environment requiring substantial multitasking with minimal supervision.
• Ability to work a flexible schedule based on customer needs, including evenings, weekends, and holidays.
• At least 2 years of experience in a commission-based sales environment.
• Prior retail sales experience as a product specialist in a luxury environment is preferred.
• Entrepreneurial, competitive, self-confident, and self-motivated.
• Fully bilingual in French and English.

Skills

Experience

At least 2 years in a commission-based sales environment; prior retail sales experience as a product specialist in a luxury environment preferred.

Education

High school diploma.

Workplace

Compensation

The base compensation for this position ranges from CAD 16.60 to CAD 29.25 per hour.

Benefits

Competitive total compensation, employee discount, pension, health and dental benefits, tuition assistance, continuous learning and development, commission eligibility, pension matching, incentives, and contests.

Culture

Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.