- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $17.95–30.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Selective Retailing & Department Stores
- Posted
- Nov 2, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
The Investigator protects Holt Renfrew’s assets from fraud and internal and external loss through floor patrols, CCTV monitoring, apprehensions, audits, confidential investigations and emergency response. The role supports inventory and compliance activities and requires a college degree, 2–3 years of similar experience, retail experience, relevant interview training, first aid and CPR OPA Level II, a provincial guard license, and fluency in French and English. Compensation is CAD 17.95–30.50 per hour, with final offers varying by qualifications, performance and local market conditions.
Role & Responsibilities
- Patrol the sales floor to observe and identify dishonest individuals, both external and internal.
- Monitor the CCTV system and dispatch as needed.
- Apprehend shoplifters and maintain records of apprehensions.
- Testify at criminal proceedings as appropriate.
- Conduct periodic point-of-sale (P.O.S.) audits.
- Conduct confidential internal investigations as required.
- Analyze and follow up on transactional reporting.
- Minimize company losses due to paperwork errors.
- Support Operations and Sales teams with inventory counts, shortage programs, and unsaleable merchandise.
- Respond to emergencies promptly and provide appropriate follow-up reporting.
- Support audits and follow up to ensure compliance.
- Comply with all health and safety policies and requirements.
- Perform other duties as assigned.
- Ensure compliance with privacy policies, regulations, and cybersecurity measures.
Qualifications
- College degree.
- 2–3 years of experience in a similar capacity.
- Training in kinesic interview techniques or other interviewing/interrogation methods.
- Previous experience in a retail environment.
- Standard first aid and CPR OPA Level II.
- Maintain a provincial guard license.
- Fully bilingual in French and English.
Skills
Experience
2–3 years in a similar capacity; previous experience in a retail environment.
Education
College degree.
Workplace
This position is based in Mississauga, Ontario, Canada, within easy reach of Toronto.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 17.95 to CAD 30.50 per hour.
Benefits
Competitive total compensation; employee discount; pension; health and dental benefits; tuition assistance; continuous learning and development; pension matching; incentives.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Loss Prevention Investigator», «Retail Asset Protection Investigator», «Retail Security Investigator», «Loss Prevention Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.