- Employment
- Full-time
- Seniority
- Supervisor
- Compensation
- $63066.66–77,200/year
- Department
- Retail & Boutique Operations
- Industry
- Selective Retailing & Department Stores
- Posted
- Oct 27, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
The Loss Prevention Supervisor oversees daily Loss Prevention operations and personnel, leads and trains Investigators, and supports investigations, store audits, inventory controls, and security plans. The annual hiring range is CAD 63,066.66–77,200, with final offers varying by experience, qualifications, performance, and local market conditions; benefits include an employee discount, pension, health and dental coverage, tuition assistance, and ongoing development.
Role & Responsibilities
- Supervise Loss Prevention Investigators, schedule the team to maintain adequate coverage, and ensure duties meet department standards.
- Partner with the business to generate, analyze, and communicate reports on stock shortages, internal and external investigations, and fraud prevention objectives.
- Review inventory accuracy and shortage controls across the store to assess risk exposures and trends, and recommend actions to achieve store goals.
- Communicate store audit results to store management to address operational opportunities and improve operational excellence.
- Ensure the store complies with in-house health and safety requirements, and that incident reports, training, and safety measures are completed reliably and promptly in accordance with Holt Renfrew standards.
- Collaborate with store teams and departments to communicate Loss Prevention directives and Merchandise Protection Standards; maintain a strong relationship with the visual team and Manager.
- Partner with Store Operations on inventory cycle counts to maintain stock accuracy and lead stock-loss investigations supporting shrink-reduction strategies and fraud prevention.
- Collaborate with store teams and support the Loss Prevention Manager in creating and executing security and safety plans for store events.
- Oversee exception-based report reviews to identify policy infractions and initiate internal investigations; work with the Manager, Investigators, and Human Resources team to investigate actionable findings.
- Conduct internal and external Loss Prevention investigations with law enforcement and related agencies to mitigate losses from theft and fraud.
- Lead, motivate, and retain high-performing teams; provide ongoing coaching, recognition, and development to direct reports.
- Ensure compliance with privacy policies, regulations, and cybersecurity measures.
Qualifications
- Degree or diploma in Law Enforcement or a related discipline, or equivalent experience.
- At least three years of progressive Loss Prevention experience in a high-volume, fast-paced retail environment.
- Positive, high-energy team player with demonstrated leadership who takes initiative and accountability and delivers results through others.
- Excellent communication, presentation, and negotiation skills.
- Formal training in WZ interview techniques or other related interviewing and interrogation techniques.
- Experience leading change in a rapidly growing business environment.
- Current Provincial Security Guard License.
- Standard First Aid, CPR OPA Level II.
Skills
Experience
At least three years of progressive Loss Prevention experience in a high-volume, fast-paced retail environment; experience leading change in a rapidly growing business environment.
Education
Degree or diploma in Law Enforcement or a related discipline, or equivalent experience.
Workplace
This position is based in Mississauga, Ontario, Canada, within easy reach of Toronto.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 63066.66 to CAD 77,200 per annum.
Benefits
Competitive total compensation; employee discount; pension and pension matching; health and dental benefits; tuition assistance; continuous learning and development; incentives; and a comprehensive benefits package.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Asset Protection Supervisor», «Retail Security Supervisor», «Inventory Control Supervisor», «Loss Prevention Team Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.