Holt Renfrew Luxury Sales Specialist
- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $16.60–26.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Selective Retailing & Department Stores
- Posted
- Oct 3, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
The Luxury Sales Specialist develops long-term customer relationships, drives sales and loyalty, and achieves assigned brand targets in a commission-based role with hourly base pay of CAD 16.60–26.25 plus commission. The position supports clienteling, product education, visual merchandising, sales events, and customer service at Holt Renfrew.
Role & Responsibilities
- Consistently deliver exceptional service to all customers.
- Exceed personal sales and service goals and targets.
- Exceed the assigned brand’s sales and service goals and targets.
- Build a loyal personal client base by continually acquiring new customers, developing existing clients, and retaining loyal clients.
- Share expert product knowledge with the entire store sales team.
- Maintain strong relationships with the buyer, vendor, and sales manager.
- Drive brand sales by identifying key marketing opportunities, executing events, and making assortment recommendations; regularly communicate suggestions to store management.
- Attend all educational sessions, including product knowledge sessions, vendor sessions, and Holt Renfrew seminars.
- Perform floor recovery, visual merchandising, price changes, and related sales-support tasks.
- Communicate regularly with personal clients by phone, mail, and electronic methods about in-store events, merchandise requests, sales follow-up, birthdays, and related matters.
- Resolve customer service issues and work with sales management on matters outside established guidelines.
- Comply with all health and safety policies and requirements.
- Perform other duties as assigned.
Qualifications
- High school diploma.
- Demonstrated ability to exceed sales targets.
- Highly collaborative, with the ability to work with and through others in a team-oriented environment.
- Ability to work in a fast-paced environment requiring a high degree of multitasking with minimal supervision.
- Ability to work a flexible schedule based on customer needs, including nights, weekends, and holidays.
- At least two years of experience in a commission-based sales environment.
- Prior retail sales experience as a product specialist in a luxury environment is preferred.
- Entrepreneurial, competitive, self-confident, and self-motivated.
- Fluency in French and English.
Skills
Experience
At least two years in a commission-based sales environment; prior retail sales experience as a product specialist in a luxury environment is preferred.
Education
High school diploma.
Workplace
This position is based in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 16.60 to CAD 26.25 per hour.
Benefits
Employee discount, pension, health and dental benefits, tuition assistance, continuous learning and development, pension matching, incentives, and contests.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Sales Advisor», «Client Advisor», «Luxury Retail Associate», «Product Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.