Holt Renfrew Manager, Product Experience

Role & Responsibilities

• Lead the planning and execution of pop-ups and enhanced visual experiences from concept development through implementation and post-program evaluation
• Oversee project timelines, deliverables, budgets, approvals, and resource requirements to ensure seamless execution and alignment with business objectives
• Manage vendor relationships and provide direction to partners, ensuring all programs comply with Holt Renfrew's build guidelines, brand standards, and operational requirements
• Ensure all programs are executed on time, within budget, and in accordance with brand standards, operational requirements, and customer experience expectations
• Identify and proactively mitigate project risks, dependencies, and executional challenges to support successful program delivery
• Serve as the primary Product Experience lead for assigned programs, fostering strong partnerships across all relevant departments and external partners
• Lead cross-functional stakeholder and vendor planning meetings, ensuring alignment, accountability, and effective communication throughout the program lifecycle
• Provide recommendations on program requirements, floor plans, renderings, timelines, and execution strategies to ensure feasibility and consistency
• Monitor sales results, commercial targets, customer engagement metrics, and operational feedback to evaluate program effectiveness
• Lead program recaps and post-mortem reviews, translating findings into actionable recommendations for future activations
• Communicate results, insights, and recommendations to stakeholders to support informed decision-making and ongoing optimization
• Establish and maintain strong program governance, ensuring clear processes, documentation standards, and stakeholder alignment across all Product Experience initiatives
• Identify opportunities to improve workflows, communication, planning practices, and operational efficiencies across the function
• Support the development and refinement of scalable tools, frameworks, and best practices that enhance program delivery and team effectiveness
• Support the prioritization and allocation of Product Experience resources across multiple concurrent programs to maximize business impact
• Ensure program documentation, reporting, and financial tracking are maintained accurately to support effective decision-making
• Provide day-to-day leadership, coaching, and development support to Product Experience team members
• Establish clear priorities, expectations, and accountabilities while empowering team members to independently manage their areas of responsibility
• Provide ongoing feedback and mentorship to strengthen project management, communication, problem-solving, and leadership capabilities

Qualifications

• Post-secondary degree or diploma in Marketing, Visual Merchandising, Event Management, Business, or a related discipline
• 5+ years of progressive experience in experiential marketing, retail activations, project management, events, or related fields, leading complex cross-functional programs from strategy through execution and evaluation
• 2–3 years of people leadership experience, with demonstrated success coaching, developing, and motivating high-performing teams
• Strong project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
• Proven ability to build relationships, influence stakeholders, and drive alignment across cross-functional teams
• Strong business acumen with experience managing budgets, evaluating performance metrics, and translating insights into action
• Excellent verbal and written communication skills, with the ability to present recommendations and influence decision-making
• Demonstrated ability to navigate ambiguity, exercise sound judgment, and solve complex business challenges
• Experience managing vendor and agency relationships, including scope, timelines, budgets, and negotiations
• Passion for creating exceptional customer experiences and staying current with industry trends and best practices

Skills

Experience

5+ years of progressive experience in experiential marketing, retail activations, project management, events, or related fields, leading complex cross-functional programs from strategy through execution and evaluation. 2–3 years of demonstrated people leadership experience with success in coaching, developing, and motivating high-performing teams.

Education

Post-secondary degree or diploma in Marketing, Visual Merchandising, Event Management, Business, or a related discipline.

Workplace

Compensation

The base compensation for this position ranges from CAD 75,000 to CAD 85,000 per annum.

Benefits

Comprehensive benefits package, pension matching, incentives, and employee discount.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.