Holt Renfrew Personal Shopper

Role & Responsibilities

• Sell entire store offerings to clients and curate complete head-to-toe wardrobing solutions
• Cultivate new customers and introduce them to the Holt Renfrew experience
• Demonstrate comprehensive product and style expertise, translating features into customer value and satisfaction
• Maintain private shopping suites and dedicated areas to established visual standards
• Consistently deliver Holt Renfrew's 'Create the Extraordinary' sales and service excellence to all customers
• Exceed all assigned sales and service goals and targets
• Build and retain a loyal personal client base through continuous customer acquisition, relationship development, and client retention
• Maintain and regularly update customer profiles and information within Holt Renfrew systems
• Attend all educational sessions, including product knowledge, vendor, and brand seminars
• Provide on-site and off-site selling and service delivery to established clients
• Communicate regularly with personal customers via phone, mail, and electronic channels regarding events, marketing programs, merchandise requests, follow-up, and special occasions
• Partner with management to maintain regular contact with Buying and Exclusive Services Teams to ensure client needs are understood and service remains relevant
• Network within the community to elevate the profile of the role and Holt Renfrew brand
• Resolve all customer service issues independently and escalate complex matters to selling management
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulatory requirements, and cyber security measures

Qualifications

• Proven ability to consistently exceed sales targets
• Established high-value/high-potential client base with a documented minimum value of CAD 1.5M in sales
• Knowledgeable in wardrobing and advanced styling techniques
• Expertise in establishing and nurturing customer relationships that translate directly into sales
• Demonstrated empathy and emotional intelligence in client interactions
• Skilled at navigating the emotional aspects of luxury sales; ability to connect with clients and leverage relationships effectively
• Highly collaborative working style; thrives with and through others in team-oriented environments
• Entrepreneurial, competitive, self-confident, and self-motivated mindset
• Ability to manage multi-tasking in a fast-paced environment with minimal supervision
• Flexibility to work varied schedules including evenings, weekends, and holidays as dictated by client needs
• Minimum five years of demonstrated experience in a commission-based sales environment

Skills

Experience

Minimum five or more years of proven experience in a commission-based sales environment, preferably in luxury fashion retail or personal shopping. Demonstrated track record of building and maintaining a high-value client base with documented sales achievements of at least CAD 1.5M.

Education

No formal education requirement specified; however, strong product knowledge and styling certification or training is advantageous.

Workplace

Benefits

Competitive total compensation package, generous employee discount, pension, health and dental benefits, tuition assistance, and continuous learning and development opportunities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.