- Employment
- Full-time
- Seniority
- Entry-Level
- Compensation
- $16.60–29.25/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Selective Retailing & Department Stores
- Posted
- Oct 8, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
The Personal Shopping Assistant provides administrative and operational support to the Personal Shopper, coordinating appointments, client communications, merchandise, and suite readiness. The role is full-time and pays $16.60–$29.25 per hour.
Role & Responsibilities
- Schedule appointments and maintain the Personal Shopper’s calendar.
- Review and manage correspondence, including drafting and producing formal client invitations.
- Represent the Personal Shopper by telephone and email, providing superior customer service and ensuring professional, timely follow-up.
- Maintain client profiles and information, track and interpret data, and ensure accuracy.
- Prepare and coordinate materials and merchandise for client appointments, ensuring standards are maintained.
- Coordinate alterations, product transfers, customer-owned goods, holds, and other services as required.
- Complete assigned duties, including errands as needed, to maximize the efficiency of the Personal Shopper’s schedule and work.
- Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning products.
- Ensure the suites meet Store Readiness requirements, including general maintenance and housekeeping.
- Reduce or eliminate loss through effective loss prevention.
- Attend product knowledge sessions to develop expertise.
- Comply with all health and safety policies and requirements.
Qualifications
- High school diploma.
- Previous retail experience preferred.
- Advanced proficiency in MS Word, Excel, PowerPoint, Outlook, and the internet.
- Fully bilingual in French and English.
Skills
Experience
Previous retail experience preferred.
Education
High school diploma.
Workplace
This position is based in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 16.60 to CAD 29.25 per hour.
Benefits
Employee discount, pension matching, health and dental benefits, tuition assistance, continuous learning and development, incentives, and a comprehensive benefits package.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Personal Shopping Coordinator», «Client Styling Assistant», «Personal Shopper Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.