- Address
- 1307 Sainte - Catherine Street W, Montreal, QC View map
- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $16.60–24/hour
- Department
- Retail & Boutique Operations
- Industry
- Selective Retailing & Department Stores
- Posted
- Oct 11, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
The Sales Associate builds lasting customer relationships to grow sales, service, and loyalty in a commission-based role, with a starting base pay range of CAD 16.60–24.00 per hour plus commission. The role supports clienteling, sales targets, merchandising, and customer service in Holt Renfrew’s Montreal store.
Role & Responsibilities
- Deliver exceptional service consistently to all customers.
- Exceed sales and service goals and targets.
- Build a loyal personal client base by continually acquiring new customers, developing existing relationships, and retaining loyal clients.
- Attend all learning sessions, including product knowledge sessions, vendor sessions, and Holt Renfrew seminars.
- Perform floor recovery, visual merchandising, price changes, and related sales-support tasks.
- Communicate regularly with personal clients by phone, mail, and electronic channels about in-store events, merchandise requests, sales follow-up, birthdays, and other relevant matters.
- Resolve customer service issues and partner with selling management on matters outside established guidelines.
- Comply with all health and safety policies and requirements.
- Perform other assigned duties.
Qualifications
- At least 4 years of experience in a commission-based luxury sales environment.
- Consistent sales performance, with demonstrated results in achieving and exceeding sales quotas.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Highly collaborative, with the ability to work with and through others in a team-oriented environment.
- Ability to leverage social media platforms to promote oneself as a fashion influencer and build a personal brand.
- Skill in using multiple technology channels to strengthen existing relationships, acquire new clients, and stay connected.
- Ability to use the Holt Renfrew 360 app to stay connected with clients and make targeted suggestions based on purchase history and preferences.
- Proactively reach out to clients with a curated view of new arrivals aligned with their fashion preferences.
- Strong understanding of current and emerging fashion trends.
- Broad product knowledge across all merchandise categories in the store.
- Initiative to stay informed about new merchandise deliveries across all divisions to maximize sales potential.
Skills
Experience
At least 4 years in a commission-based luxury sales environment.
Workplace
This position is based in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 16.60 to CAD 24 per hour.
Benefits
Employee discount, pension and health and dental benefits, tuition assistance, continuous learning and development, pension matching, incentives, and contests.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Sales Associate», «Fashion Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.