Holt Renfrew Seasonal Guest Services Associate
- Employment
- Seasonal
- Seniority
- Entry-Level
- Compensation
- $18–20/hour
- Department
- Front Office, Concierge & Guest Experience
- Industry
- Selective Retailing & Department Stores
- Posted
- Oct 5, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
Holt Renfrew is hiring a Seasonal Concierge in Toronto for its Holiday 2026 Hotel Holts celebration. The role welcomes clients, handles inquiries and gift cards, supports point-of-sale operations and holiday events, and pays CAD 18–20 per hour for up to 39 hours per week.
Role & Responsibilities
- Welcome clients and deliver an extraordinary level of service.
- Serve as a trusted resource for store information, products and services.
- Respond to client inquiries in person, by phone and by email.
- Resolve client needs with care, confidence and professionalism.
- Process gift cards and provide point-of-sale support.
- Share recommendations and knowledge of the local community.
- Support holiday events and other memorable in-store experiences.
Qualifications
- Previous experience in a customer service environment.
- A passion for creating exceptional client experiences.
- Strong communication and relationship-building skills.
- Confidence using technology and computer applications.
- A collaborative approach and the ability to thrive in a fast-paced environment.
- A high school diploma.
- Flexibility to work up to 39 hours per week, including evenings, weekends and holidays.
Skills
Education
High school diploma.
Workplace
The role is situated in Toronto, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 18 to CAD 20 per hour.
Benefits
Employee discount; comprehensive benefits package; pension matching; incentives.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Seasonal Concierge», «Holiday Client Experience Associate», «Seasonal Customer Service Representative», «Seasonal Client Services Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.