Holt Renfrew Style Advisor

Role & Responsibilities

• Sell comprehensively across the entire store assortment, from apparel to accessories, providing head-to-toe wardrobe solutions
• Cultivate new customers and establish them within the Holt Renfrew ecosystem while developing and retaining an established personal client base
• Demonstrate advanced product knowledge and styling expertise, translating merchandise attributes into solutions that address individual customer needs
• Maintain private shopping suites and designated client service areas to established visual and operational standards
• Consistently deliver exceptional sales and service experiences aligned with Holt Renfrew's brand philosophy and service standards
• Exceed all sales and service goals, targets, and volume thresholds, with minimum annual generation of $1.5M in sales
• Build and cultivate loyal personal client relationships through strategic customer acquisition, relationship development, and retention initiatives
• Maintain and regularly update comprehensive customer profiles and engagement records within Holt Renfrew's proprietary systems
• Attend all educational sessions, including product knowledge seminars, vendor presentations, and company training programs
• Provide on-site and off-site selling and concierge services to personal clients as required
• Communicate regularly with personal clients through multiple channels—telephone, mail, and digital platforms—regarding in-store events, exclusive offerings, merchandise requests, and personalized occasions
• Collaborate with management, Buying Teams, and Exclusive Services to ensure customer needs are understood and service experiences remain relevant and differentiated
• Network within the community to elevate the profile of the role and Holt Renfrew's luxury positioning
• Resolve customer service issues independently and escalate complex matters to management in accordance with company guidelines
• Comply with all Health & Safety, privacy, regulatory, and cybersecurity policies and requirements
• Perform additional duties as assigned by management

Qualifications

• Established high-value personal clientele with a minimum demonstrated sales volume of $1.5M
• Proven track record of exceeding sales targets consistently and substantially
• Advanced knowledge of wardrobe construction, styling techniques, and fashion consultation
• Demonstrated expertise in building meaningful customer relationships that directly translate into sales
• Exceptional emotional intelligence and empathetic client engagement capabilities
• Self-motivated, entrepreneurial mindset with strong competitive drive and self-confidence
• Ability to thrive in fast-paced, multi-tasking environments with minimal supervision
• Flexibility to work varied schedules including evenings, weekends, and holiday periods based on customer availability
• Minimum of five or more years of proven experience in a commission-based sales environment, preferably within luxury retail

Skills

Experience

Minimum of five or more years of proven experience in a commission-based sales environment, preferably within luxury fashion retail. Candidates should demonstrate an established ability to build and maintain a personal high-value clientele and consistently exceed aggressive sales targets within a competitive retail setting.

Education

Not specified; equivalent professional experience in luxury retail sales is acceptable.

Workplace

Benefits

Competitive total compensation, generous employee discount, pension, health and dental benefits, tuition assistance, and continuous learning and development opportunities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.