- Employment
- Full-time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 9, 2026
About Hugo Boss
Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.
The Keyholder represents HUGO BOSS through exceptional client service, merchandise presentation and effective store operations, including opening and closing, cash handling, shipments and visual merchandising. This is a full-time, unlimited position in Toronto, with scheduled opening and closing shifts and weekend availability required.
Role & Responsibilities
- Deliver an exceptional shopping experience and represent HUGO BOSS positively, showcasing merchandise and supporting store profitability.
- Work scheduled opening and closing shifts, following cash-handling policies and procedures and completing StorIQ opening and closing checklists.
- Keep the store clean and organized; operate the alarm system, check that it is functioning, troubleshoot issues and escalate them as needed.
- Oversee janitorial services and deliveries as needed, and report working-condition problems to management.
- Process returns, exchanges and discounts or promotions at the point of sale as needed.
- Process shipments and inter-store transfers, execute markdowns, and merchandise and replenish products as needed.
- Execute and maintain visual merchandising standards.
- Maintain strong communication with sales associates, support staff, managers, corporate personnel and customers.
- Understand, communicate and execute store operations policies and procedures.
- Ensure health and safety requirements are met and related documentation is recorded and maintained.
- Deliver exceptional client service, with a focus on sales and service.
Qualifications
- At least 3 years of retail experience.
- Attention to detail.
- Basic computer skills.
- Availability for early and late shifts and weekends.
- Strong business acumen and interpersonal skills.
- Strong customer service and selling experience.
- Professional demeanor and a friendly nature.
Skills
Experience
At least 3 years of retail experience.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Benefits
Base pay plus commission; health and wellness benefits; company-paid holidays; employee discount.
Culture
Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.