- Employment
- Full-time
- Seniority
- Manager
- Compensation
- $90,000–100,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 22, 2026
About IWC
IWC Schaffhausen is a Swiss luxury watch manufacturer and member of the Richemont group. The brand combines precision engineering with refined craftsmanship and operates within an international luxury ecosystem where supply‑chain integrity, regulatory compliance and attention to detail are paramount.
IWC is seeking a Boutique Manager in Vancouver to lead boutique performance, operations, client experience, and team development while building the brand’s market presence. The role requires 4–5 years of boutique management or equivalent hospitality experience; the expected annual salary range is CAD 90,000–100,000, based on relevant skills and experience.
Role & Responsibilities
- Lead boutique activities to achieve business objectives and build a service-focused culture.
- Drive sales targets and KPIs, maximize profitability, analyze performance, identify business needs, and translate them into individual actions and objectives.
- Lead the team in implementing and achieving business growth through new retail channels.
- Ensure operations comply with company policy and continually improve boutique operations.
- Maintain the boutique image in line with brand standards.
- Build and maintain strong collaboration with stakeholders and the office team.
- Host clients and provide a personalized client experience, both inside and outside the boutique.
- Lead the team in hosting clients and building strong relationships.
- Deliver service excellence to increase client satisfaction and retain customer loyalty.
- Build the brand’s and boutique’s market presence; propose local events through ongoing networking and grow market share through community outreach.
- Strengthen the team’s Client Relationship Management (CRM) mindset and use CRM tools and analysis to enhance the client experience.
- Manage the client database in accordance with IWC guidelines.
- Identify and recruit talent, and build and retain a high-performing team.
- Lead by example, demonstrating passion for IWC and knowledge of its products, mission, and values.
- Conduct in-store training, coaching, and daily briefings.
- Set individual objectives and development plans.
- Conduct one-to-one coaching sessions to review performance and provide constructive feedback.
- Oversee annual reviews for boutique staff and assess team and individual performance.
Qualifications
- Strong entrepreneurial spirit, leadership skills, and sales skills.
- Excellent communication and social skills, with a passion for building relationships and networking.
- High emotional intelligence and general education.
- Ability to lead, coach, and develop team members from diverse backgrounds.
- Ability to analyze sales reports, identify business trends, and respond quickly to business needs.
- Strong understanding of client satisfaction, luxury experience, etiquette, and human behavior.
- Customer-centric mindset across all aspects of the business.
- Open and outgoing personality.
- Team player with strong interpersonal skills and empathy.
- Fluent in English; ideally fluent in one additional relevant tourist language.
- Applicants with a background in luxury retail or hospitality are preferred.
Skills
Experience
4–5 years of boutique management experience or equivalent hospitality experience.
Education
General education.
Workplace
The successful candidate will be located in Vancouver, British Columbia, Canada.
Explore jobs in British Columbia or in Canada.
Compensation
The base compensation for this position ranges from CAD 90,000 to CAD 100,000 per annum.
Benefits
Company-sponsored health, dental, drug, and vision programs; employee assistance program; life insurance; disability benefits; wellness reimbursement; RRSP program with employer match; maternity leave top-up; paid time off; and volunteer time off.
Culture
IWC fosters a precision‑driven, craftsmanship‑led culture where technical excellence and regulatory rigour are valued. The workplace emphasizes cross‑functional collaboration, international exposure and continuous improvement within a heritage luxury environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like IWC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Manager», «Boutique Director», «Retail Store Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.