- Location
- 701 W Georgia St, G020 (View map)Vancouver, BC V7Y 1G5Canada
- Employment
- Part-time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Nov 12, 2026
About Jo Malone London
Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.
Jo Malone London is seeking a part-time Key Holder at Pacific Centre in Vancouver to support store management, coach the sales team, deliver personalized customer service, reconcile cash and open and close the store on a rota basis. The anticipated base salary range is CAD 19.40–29.15, based on a 40-hour work week and scaled accordingly; pay depends on qualifications, skills, experience and/or budget.
Role & Responsibilities
- Support the Store Manager and Assistant Manager in ensuring the smooth and efficient running of the store.
- Lead by example, coaching and mentoring the sales team to deliver inspirational, authentic and personalized customer service and achieve sales and customer service targets.
- Complete start- and end-of-day cash reconciliations.
- Open and close the store on a rota basis.
Qualifications
- Proven retail experience, preferably in cosmetics.
- Ability to provide inspirational, authentic and personalized customer service.
- Retail operations experience, including cash reconciliation and store opening and closing, is desirable.
- Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets, is desirable.
- Ability to work retail hours, including days, nights, weekends and special events in a fast-paced environment.
- Previous experience with retail point-of-sale software.
- Ability to provide proof of the right to live and work in Canada if invited to interview.
Skills
Experience
Previous retail experience; supervisory and retail operations experience are desirable.
Workplace
This position is based in Vancouver, British Columbia, Canada.
Explore jobs in British Columbia or in Canada.
Benefits
Eligible employees may receive health, dental and vision insurance; wellness and family support programs; life and disability insurance; retirement savings plans; education-related programs; paid holidays and vacation time. Eligible employees may also participate in the applicable commission/bonus plan, subject to plan guidelines.
Culture
Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.