- Location
- 6455 Macleod Trail, 72 (View map)Calgary, AB T2H 0K8Canada
- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Oct 31, 2026
About Jo Malone London
Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.
Jo Malone London is seeking a Store Manager in Calgary to lead, coach and develop Sales Associates and deliver sales, customer service and operational targets. The role owns business planning, customer acquisition and retention, in-store events, customer relationship management and store operations; the position is full-time.
Role & Responsibilities
- Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
- Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, customer relationship management and leadership of a high-performing team.
- Set sales and customer service targets, analyze sales and schedule staff.
- Manage inventory, facilities and cash reconciliation.
- Create and execute in-store events.
Qualifications
- Proven retail management or assistant retail management experience, preferably in cosmetics.
- Ability to provide inspirational, authentic and personalized customer service.
- A track record of leading a team to achieve sales and customer service targets.
- Ability to work retail hours, including days, nights, weekends and special events in a fast-paced environment.
- Previous experience with retail point-of-sale software.
- Proficiency in Microsoft Office.
- Applicants must be able to provide proof of their right to live and work in Canada if invited to interview.
Skills
Workplace
The successful candidate will be located in Calgary, Alberta, Canada.
Explore jobs in Alberta or in Canada.
Benefits
Eligible employees may receive health insurance coverage (medical, dental and vision), wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time. Eligible employees may also participate in the applicable commission/bonus plan under the plan guidelines in effect at hire.
Culture
Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.