Kate Spade Retail Sales Advisor

About Kate Spade

Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.

Role & Responsibilities

• Greet guests warmly and confidently, demonstrating comprehensive product knowledge across all Kate Spade categories
• Actively listen to customer needs and ask insightful follow-up questions to understand personal style preferences
• Provide expert styling advice, suggest complementary products, and create complete coordinated looks
• Use creativity to showcase multiple styling options and encourage customers to explore new products
• Guide customers through purchase decisions and ensure a seamless checkout experience using POS systems
• Reinforce and celebrate customer choices, inviting repeat visits and building brand loyalty
• Drive sales results through strong customer connections and effective storytelling about brand heritage and product attributes
• Maintain operational excellence, including stockroom organization, inventory management, and visual merchandising
• Give and receive feedback in a constructive manner to support continuous improvement
• Work flexible schedules including evenings, weekends, holidays, and high-traffic retail periods as needed

Qualifications

• Professional selling skills with exceptional interpersonal and communication abilities
• Prior experience in a retail sales environment
• Ability to multitask, prioritize, and work collaboratively within a team setting
• Demonstrated social media awareness and willingness to learn omni-channel and virtual selling techniques
• English language proficiency
• Physical ability to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and navigate sales floor and stockroom areas
• Flexibility to work a dynamic schedule including nights, weekends, busy seasons, and public holidays

Skills

Experience

Prior retail experience is required. Candidates should have a proven track record of delivering exceptional customer service and achieving sales targets in a fast-paced retail environment.

Education

High school diploma or equivalent is preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.