- Location
- Vancouver British Columbia Canada
- Employment
- Full-time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Nov 10, 2026
About Kiehl’s
Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.
Kiehl’s is hiring an Assistant Store Manager in Vancouver on a permanent, full-time basis to support store leadership, drive sales growth and deliver outstanding customer service. The role oversees team coaching, retail targets, customer recruitment and issue follow-through, and requires 1–3+ years of specialty retail management experience.
Role & Responsibilities
- Support the Store Manager in leading the team and achieving store business objectives.
- Demonstrate expert product knowledge, including features, benefits, usage and application techniques, and an in-depth understanding of service excellence and brand service expectations.
- Lead and motivate the team to achieve store retail targets through outstanding customer service.
- Monitor retail KPIs and current market information.
- Achieve individual sales targets through outstanding service and maximize selling opportunities through link selling.
- Monitor daily, weekly and monthly point-of-sale operations, including POS and individual sales goal setting.
- Follow brand recruitment procedures to recruit and retain customers.
- Acknowledge and record customer complaints and issues, ensure complete follow-through, and report them to management.
- Oversee the new Beauty Advisor integration program and motivate and coach team members.
Qualifications
- At least 18 years of age and a high school diploma.
- 1–3+ years of specialty retail store management experience.
- Demonstrated success in driving sales by coaching and developing a team.
- Entrepreneurial, resourceful and flexible, with the ability to solve problems promptly.
- Strong written and verbal communication skills.
- Passion for skincare and customer service.
- Comfortable performing skincare services on customers’ faces after training.
- Flexible schedule, including nights, weekends and holidays.
- High school diploma required; bachelor’s degree preferred.
- Able to work on the sales floor for extended periods, walk up and down stairs and/or a ladder as needed, and regularly lift up to 25 lbs.
Skills
Experience
1–3+ years of specialty retail store management experience.
Education
High school diploma required; bachelor’s degree preferred.
Workplace
The successful candidate will be located in Vancouver, British Columbia, Canada.
Explore jobs in British Columbia or in Canada.
Benefits
Group insurance, including medical, dental, life, accident and short- and long-term disability coverage; a $500 annual wellness spending account; defined contribution and defined benefit pension plans; group RRSP and TFSA; 24/7 TELUS Health virtual care for the employee, spouse and children; learning and development opportunities; and an employee discount.
Culture
Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.