- Location
- Richmond British Columbia Canada
- Employment
- Full-time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Kiehl’s
Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.
Kiehl’s is seeking a Skincare Advisor at Richmond Centre to provide personalized customer service, recommend suitable products and build lasting client relationships. The full-time role includes sales targets, product demonstrations, follow-up, merchandising and store upkeep; monthly sales bonus potential is offered on top of hourly base wage.
Role & Responsibilities
- Deliver a best-in-class customer experience.
- Identify clients’ needs and goals and help them find and select appropriate products.
- Demonstrate fundamental product knowledge, including features, benefits and usage, as well as product application techniques.
- Maintain client relationships through follow-up calls and emails.
- Inform clients about product prices and available special offers.
- Generate sales and achieve sales targets by applying the brand’s selling method, product knowledge and basic service flow; maximize selling opportunities through link-selling and cross-selling.
- Maintain the quality and merchandising of the counter and store, including store appearance and cleanliness, merchandising, and on-shelf product availability.
- Attend all scheduled shifts regularly.
Qualifications
- Retail and/or cosmetics experience preferred.
- Customer service experience.
- Strong communication skills.
- Analytical skills.
- Basic computer skills.
- Willingness to work flexible hours, including nights and weekends.
- Must be at least 18 years old.
- Ability to work on the sales floor for extended periods, walk up and down stairs and/or a ladder as needed, and regularly lift up to 25 lbs.
- English is mandatory; a second language is an asset.
Skills
Workplace
The successful candidate will be located in Richmond, British Columbia, Canada, with easy access to Vancouver.
Explore jobs in British Columbia or in Canada.
Benefits
Monthly sales bonus potential on top of hourly base wage; clear career growth opportunities.
Culture
Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kiehl’s, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Advisor», «Skincare Consultant», «Beauty Consultant», «Cosmetics Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.